Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Career development opportunities
training programs
Diversity and inclusion initiatives
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its exceptional service standards, innovative approaches, and extensive portfolio of hotels and resorts. With a presence in numerous countries around the world, Marriott is dedicated to creating memorable experiences for guests while empowering its employees through growth opportunities and a collaborative work environment. The company’s commitment to diversity and inclusion fosters a culture where all associates feel valued and respected, ensuring a welcoming atmosphere for both guests and staff.
The Convention Services department at Marriott plays a crucial role in managing and coordinating events, conventions, and functions to ensure flawless execution and client satisfaction. The Assistant Director of Convention Services seeks a highly skilled and experienced individual to directly support the department’s operations by overseeing the planning, coordination, and management of complex events and conventions. This role requires a professional who is proficient in event management, knowledgeable about hospitality operations, and dedicated to delivering high-quality service.
This position involves working closely with multiple stakeholders, including sales teams, operational staff, and clients, to tailor services that meet specific event requirements. The successful candidate will be responsible for supervising event execution, negotiating contracts, resolving conflicts, and forecasting revenues to maximize profitability. Additionally, they will assist with staff training and development, ensuring that the team maintains an advanced understanding of industry trends and client needs.
Beyond operational duties, this role demands strong leadership capabilities centered around motivating and managing personnel while fostering a productive and positive work environment. The Convention Services Coordinator will be instrumental in promoting exceptional customer service standards by communicating event details efficiently and overseeing quality assurance processes. Marriott’s emphasis on diversity and equal opportunity means the candidate will also contribute to a workplace culture that adheres to EEO and AA policies.
Overall, this position offers a rewarding opportunity within a prestigious hospitality brand for candidates who possess a blend of event management expertise, customer service excellence, and leadership skills. Marriott International offers competitive compensation aligned with industry standards and encourages career advancement through various internal programs and continued professional development.
The Convention Services department at Marriott plays a crucial role in managing and coordinating events, conventions, and functions to ensure flawless execution and client satisfaction. The Assistant Director of Convention Services seeks a highly skilled and experienced individual to directly support the department’s operations by overseeing the planning, coordination, and management of complex events and conventions. This role requires a professional who is proficient in event management, knowledgeable about hospitality operations, and dedicated to delivering high-quality service.
This position involves working closely with multiple stakeholders, including sales teams, operational staff, and clients, to tailor services that meet specific event requirements. The successful candidate will be responsible for supervising event execution, negotiating contracts, resolving conflicts, and forecasting revenues to maximize profitability. Additionally, they will assist with staff training and development, ensuring that the team maintains an advanced understanding of industry trends and client needs.
Beyond operational duties, this role demands strong leadership capabilities centered around motivating and managing personnel while fostering a productive and positive work environment. The Convention Services Coordinator will be instrumental in promoting exceptional customer service standards by communicating event details efficiently and overseeing quality assurance processes. Marriott’s emphasis on diversity and equal opportunity means the candidate will also contribute to a workplace culture that adheres to EEO and AA policies.
Overall, this position offers a rewarding opportunity within a prestigious hospitality brand for candidates who possess a blend of event management expertise, customer service excellence, and leadership skills. Marriott International offers competitive compensation aligned with industry standards and encourages career advancement through various internal programs and continued professional development.
Job Requirements
- high school diploma or GED
- 6 years experience in event management, food and beverage, sales and marketing, or related professional area
- or bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 3 years experience in event management or related professional area
Job Qualifications
- high school diploma or GED with 6 years experience in event management, food and beverage, sales and marketing or related area
- bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 3 years experience in event management or related area
- proficiency in event planning and coordination
- strong communication skills
- leadership and team management abilities
- knowledge of current trends in the conventions and meetings industry
- familiarity with Sales and Catering software systems
Job Duties
- manage and coordinate convention services activities associated with planning, supervising and executing events for complex and high touch convention and event groups
- communicate all group specifications and history to appropriate operational departments
- ensure that all specifications are implemented and executed to established guidelines
- partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies
- accurately forecast group revenues according to established guidelines
- promote proper use of function space, exhibit hall and overall event space
- maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups
- assist with training and development initiatives for convention services staff
- verify advanced knowledge of conventions and meeting industry and familiarity with current trends
- oversee contracted group room blocks including cutoffs and attrition
- plan and develop convention programs, resumes, agendas and services utilizing Sales and Catering system according to client requirements and established guidelines
- create external communications including contract addendums and introductory letters
- host planning meetings, site inspections, pre-convention meetings
- promote client satisfaction through smooth execution of assigned conventions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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