Senior Events Manager

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $84,000.00 - $109,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

bonus eligibility

Job Description

Gaylord Hotels, part of Marriott International, is a prominent leader in the hospitality industry known for delivering exceptional meeting and event experiences. Located at 2800 Opryland Drive in Nashville, Tennessee, Gaylord Opryland Resort & Convention Center offers a vibrant, dynamic environment where dedicated professionals work to create memorable and seamless events for guests and clients. As a full-service hotel and convention center, Gaylord Opryland combines extensive event space, diverse dining options, and a wealth of amenities to cater to conventions, conferences, consumer and trade shows, and social gatherings. Marriott International's commitment to fostering an inclusive, supportive workplace enhances the experience for its employees, known as STARs, who are recognized for their creativity, entrepreneurial spirit, and thoughtful service.

The Convention Services Manager position at Gaylord Opryland Resort & Convention Center plays a crucial role within the Convention Services department. Reporting directly to the Assistant Director of Convention Services, this management role involves overseeing and executing a wide array of operational activities to ensure the smooth execution of conventions, functions, and events. With a pay range of $84,000 to $109,000 annually and bonus eligibility, this full-time role demands a proactive and detail-oriented individual capable of managing complex events involving sales, negotiations, client relations, and interdepartmental coordination. The manager will be responsible for planning and developing programs, agendas, and services tailored to client needs while ensuring that all event operations adhere to established standards and guidelines.

This role offers an excellent opportunity for professionals with strong backgrounds in event management, hospitality, sales, and marketing to grow within a leading hospitality brand. The manager is expected to partner with senior leadership to identify and implement process improvements that enhance client satisfaction and operational efficiency, while also managing revenue forecasting and maximizing the utilization of event spaces and services. Being part of a global portfolio under Marriott International, the role provides numerous career advancement opportunities and a supportive workplace culture dedicated to diversity and inclusion.

The Convention Services Manager will also play an essential role in training and mentoring staff, fostering a culture of continuous learning and high standards within the department. They will oversee contractual elements like group room blocks and event cutoffs, ensuring financial and operational objectives are met. Effective communication with all operational departments and clients is a key aspect of this position, as is the management of quality processes relating to customer service and employee satisfaction. The ideal candidate will be adept at conflict resolution, team motivation, and providing a productive, inclusive work environment. This job is not only about managing events but also about inspiring a team, cultivating strong client relationships, and delivering an unparalleled experience for guests who choose Gaylord Hotels for their meetings and events.

Job Requirements

High school diploma or GED
6 years experience event management, food and beverage, sales and marketing, or related professional area
Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3 year experience in the event management or related professional area

Job Qualifications

High school diploma or GED
6 years experience event management, food and beverage, sales and marketing, or related professional area
Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3 year experience in the event management or related professional area

Job Duties

Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution
Plan and develop programs, agendas, and services according to client requirements
Communicate all group specifications and history to the appropriate operational departments
Ensure that all specifications are implemented and executed to established guidelines
Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies
Accurately forecast group revenues according to established guidelines
Promote the proper use of function space, exhibit hall and overall event space
Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups
Assist with the training and development initiatives for the Convention Services staff
Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department
Oversee contracted group room blocks to include cutoffs, attrition, etc.
Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines
Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups
Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines
Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data
Communicates all details of catering events to operating departments and customers
Manages the quality process in areas of customer service and employee satisfaction
Provides constructive coaching and counseling to employees
Directs the development, training, and mentoring of employees
Demonstrates knowledge of how and when to impose deadlines and delegate tasks
Motivates and provides a work environment in which employees are productive
Listens and responds to employee's needs
Manages group or interpersonal conflict situations effectively
Develops and manages hourly employees
Adheres to EEO and AA policies