Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $85,000.00 - $109,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Training and development opportunities

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its dedication to providing exceptional guest experiences and fostering a diverse and inclusive work environment. The company operates a wide portfolio of luxury, premium, and select-service brands globally with a strong commitment to innovation, community, and sustainability. Among its flagship luxury brands is JW Marriott, known for offering distinctive, elegant properties in gateway cities and resort locations worldwide. JW Marriott places a high value on its associates, emphasizing their well-being, professional development, and overall satisfaction. Marriott International strives to create an environment where associates are motivated, included, and empowered to reach their full potential through opportunities for growth, training, and recognition. Its ethos promotes the importance of authentic hospitality—treating guests exceptionally starts with how the associates are taken care of, a philosophy branded as The JW Treatment™.

The role being offered is that of an Event Manager located at the JW Marriott in Anaheim, California. This is a full-time, management position with an annual salary range of $85,000 to $109,000, and it includes eligibility for bonuses. The Event Manager will be stationed onsite at the hotel's convention center located at 700 W Convention Way. This pivotal role focuses on orchestrating complex events from initial documentation through coordination with sales teams, property departments, and customers, ensuring a seamless and high-level service experience throughout the pre-event, event, and post-event phases. The Event Manager acts as the primary contact for event planners on property after the sales turnover and is responsible for overseeing the customer experience, solving operational challenges, and identifying opportunities to maximize revenue through up-selling and event enhancements.

This position also supports the Director of Event Management or the Director of Event Planning and Operations by acting on their behalf when required, making this a crucial leadership role within the event management team. Responsibilities include managing customer budgets, overseeing group room blocks and meeting spaces, conducting pre- and post-event meetings, handling problem resolution, and maintaining consistent communication with both internal teams and customers. The role demands an individual who thrives in a dynamic, client-facing environment, possesses a deep understanding of event logistics and sales strategies, and demonstrates strong leadership and interpersonal skills. The Event Manager must be committed to service excellence, embody Marriott’s values, and contribute to building memorable, outstanding events that reflect the luxury and quality of the JW Marriott brand. Candidates will have the opportunity to work within a prestigious and supportive company culture that recognizes and celebrates diversity, and they will gain valuable experience managing high-profile events in a world-class setting.

Job Requirements

  • High school diploma or GED required
  • Minimum two years experience in event management or related field, or two-year degree in a relevant discipline
  • Must be able to work full time onsite in Anaheim, California
  • Strong organizational skills
  • Excellent verbal and written communication abilities
  • Ability to lead meetings and manage teams
  • Capacity to work under pressure and meet deadlines
  • Flexibility to work event schedules as needed
  • Proficiency with budgeting and forecasting
  • Strong customer service skills
  • Ability to handle guest complaints professionally
  • Legal authorization to work in the United States

Job Qualifications

  • High school diploma or GED
  • Two years experience in event management or related professional area
  • Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Proven ability to manage budgets and maximize revenue
  • Demonstrated leadership and team collaboration ability
  • Ability to manage complex events and coordinate multiple stakeholders
  • Experience with sales and marketing strategies
  • Customer service orientation
  • Proficiency in coordinating event logistics
  • Ability to handle guest complaints diplomatically
  • Familiarity with hotel event operations and policies

Job Duties

  • Solve problems and/or suggest alternatives to previous arrangements if necessary
  • Lead pre-event and post-event meetings for assigned groups
  • Identify operational challenges and work with staff and customers to develop solutions
  • Manage customer budgets to maximize revenue and meet needs
  • Oversee customer experiences from file turnover through post-event phase
  • Conduct pre- and post-event meetings to review group needs and feedback
  • Manage group room blocks and meeting spaces
  • Adhere to all standards, policies, and procedures
  • Celebrate team member contributions publicly
  • Up-sell products and services throughout event process
  • Participate in customer site inspections
  • Act as liaison between field sales and customer during event process
  • Manage revenue and profitability associated with events
  • Forecast group sleeping rooms and event revenue
  • Review billing and payments with clients
  • Interact with guests to obtain feedback on product quality and service
  • Handle guest problems and complaints
  • Maintain presence with customer during entire event process
  • Follow up with customer post-event
  • Greet customer during event phase and hand off to Event Operations team
  • Strive to improve service performance
  • Set a positive example for guest relations
  • Review guest satisfaction results with associates
  • Coordinate and communicate event details verbally and in writing with customers

Job Criteria

Experience

Entry Level (1-2 years)


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