Senior Events Manager

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional guest experiences, innovative service standards, and a rich culture that values diversity and inclusion. As a premier hotel company with a broad portfolio of brands, Marriott offers a variety of lodging experiences from luxury to select-service hotels, meeting the needs of millions of travelers worldwide every year. Marriott International is dedicated to creating an environment where the unique backgrounds, talents, and perspectives of its associates are celebrated and where career growth and development are supported. The company prides itself on providing equal opportunity employment, fostering an inclusive workplace, and upholding high standards of service and professionalism throughout all its properties.

The role of Event Manager at Marriott International is critical in delivering outstanding event experiences while maximizing revenue opportunities. This position centres on preparing detailed event documentation and collaborating closely with sales teams, various property departments, and customers to ensure a seamless and high-quality service delivery before, during, and after events. The Event Manager primarily handles complex events, ensuring smooth coordination throughout the event lifecycle. This includes a key responsibility of facilitating the turnover process from sales to service and back to sales, maintaining continuous communication and exceptional service standards. The role also focuses on identifying opportunities to enhance revenue by up-selling additional products and services, ensuring that each event not only meets but exceeds client expectations.

In addition to managing event operations, the Event Manager acts as the primary contact for clients once events are underway, representing the property and ensuring clients’ needs and concerns are addressed promptly and professionally. The role requires leadership in problem-solving and operational adjustments to accommodate any challenges that arise during event execution. A significant part of the position involves managing customer budgets, scheduling room blocks, overseeing meeting spaces, and conducting pre-event and post-event meetings to align expectations and gather feedback for continuous improvement. The Event Manager also supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations when necessary, providing reliable and consistent leadership.

With a focus on sales and marketing strategies, the Event Manager contributes to growth by actively participating in customer site inspections, assisting in sales efforts, and acting as a liaison between the sales team and clients during all event phases. The responsibility for managing event profitability encompasses forecasting revenues from group sleeping rooms, catering, and audiovisual services, as well as reviewing client billing and payments to ensure financial goals are met.

Exceptional customer service is at the heart of this role. The Event Manager continuously interacts with guests to collect feedback on service quality, address any complaints, and ensure a positive, memorable experience. This role embodies Marriott's commitment to excellence by maintaining a visible presence during events, coordinating effectively with operations teams, and driving improvements in service delivery. Through coordination, communication, and a proactive approach, the Event Manager helps uphold Marriott International’s reputation for event excellence and guest satisfaction, making it a rewarding and dynamic career opportunity. This position typically requires a high school diploma or GED and at least two years of relevant experience, or a related two-year degree with no required experience. Marriott values team collaboration and innovative problem-solving, offering an inclusive workplace where individuals can thrive and contribute to enriching guest experiences.