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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $106,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
Flexible spending account
Tuition Assistance
Pre-tax commuter benefits
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional service, innovative experiences, and a diverse portfolio of brands. Among this portfolio is Renaissance Hotels, a distinguished brand that prides itself on offering guests immersive experiences steeped in the unique culture and spirit of the neighborhoods in which they stay. Renaissance Hotels attracts travelers who seek adventure and discovery, whether for business or leisure, promoting an environment where each guest can uncover new stories and engage deeply with their surroundings. The company fosters a vibrant, inclusive workplace culture that values diversity and encourages... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management or related field
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Excellent communication skills
- Strong organizational and multitasking abilities
- Ability to work collaboratively with multiple departments
- Proficient in Microsoft Office and event management software
- Availability to work flexible hours including some evenings and weekends
Job Qualifications
- High school diploma or GED
- 2 years experience in event management or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Excellent problem-solving skills
- Strong communication and interpersonal abilities
- Ability to manage budgets and forecast revenue
- Experience in customer service and event coordination
- Familiarity with sales and marketing strategies in hospitality
Job Duties
- Solve problems and or suggest alternatives to previous arrangements if necessary
- Lead pre-event and post-event meetings for assigned groups
- Identify operational challenges associated with his or her group and work with the property staff and customer to solve these challenges and or develop alternative solutions
- Manage customer budgets to maximize revenue and meet customer needs
- Oversee customer experiences from file turnover through the post event phase until turnover back to sales
- Conduct pre- and post-event meetings as required to review and communicate group needs and feedback
- Manage group room blocks and meeting space for assigned groups
- Adhere to all standards, policies, and procedures
- Celebrate successes and publicly recognize the contributions of team members
- Up-sell products and services throughout the event process
- Participate in customer site inspections and assist with the sales process when necessary
- Act as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
- Manage revenue and profitability associated with events
- Forecast group sleeping rooms and event revenue (catering and audio-visual) for his or her groups
- Review billing and payments with clients
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Make presence known to customer at all times during entire event process
- Follow up with customer post-event
- Greet customer during the event phase and hand-off to the Event Operations team for the execution of details
- Strive to improve service performance
- Set a positive example for guest relations
- Review comment cards and guest satisfaction results with associates
- Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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