Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Marriott International is a leading global hospitality company recognized for delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. With a commitment to excellence, Marriott offers a dynamic workplace that values diversity, fosters growth, and encourages innovation. As a respected name in the hospitality industry, Marriott International is dedicated to providing career opportunities that promote a culture of respect, teamwork, and customer-centric service. This company prides itself on maintaining a supportive environment where associates can thrive and contribute to the companys ongoing success.
The Event Manager role at Marriott International is a vital position within the event management team. It is designed for professionals who are passionate about hospitality and skilled in coordinating complex events with precision and flair. This role involves preparing all event documentation and working closely with the Sales team, property departments, and customers to ensure a consistently high level of service before, during, and after events. The Event Manager acts as a primary contact for customers throughout the event process, overseeing everything from initial planning stages through to successful post-event wrap-up. This position offers opportunities to maximize revenue through up-selling and event enhancements, thereby creating memorable and outstanding event experiences. It also involves managing budgets, forecasting revenue, and ensuring seamless communication across departments.
The role requires excellent problem-solving skills, a proactive approach to operational challenges, and the ability to lead meetings and coordinate logistics effectively. The Event Manager supports the Director of Event Management or Director of Event Planning and Operations, stepping in as needed to maintain smooth operations. Candidates in this role are expected to be customer-focused, always striving to improve service quality and guest satisfaction. By handling guest feedback and complaints with professionalism and care, the Event Manager helps uphold Marriotts reputation for outstanding guest relations. This position is ideal for individuals with experience or education in event management, hospitality, or related fields who are eager to contribute to a globally recognized hospitality brand. Marriott International promotes equal employment opportunities and strives to create an inclusive workplace that values a diverse range of talents and experiences.
The Event Manager role at Marriott International is a vital position within the event management team. It is designed for professionals who are passionate about hospitality and skilled in coordinating complex events with precision and flair. This role involves preparing all event documentation and working closely with the Sales team, property departments, and customers to ensure a consistently high level of service before, during, and after events. The Event Manager acts as a primary contact for customers throughout the event process, overseeing everything from initial planning stages through to successful post-event wrap-up. This position offers opportunities to maximize revenue through up-selling and event enhancements, thereby creating memorable and outstanding event experiences. It also involves managing budgets, forecasting revenue, and ensuring seamless communication across departments.
The role requires excellent problem-solving skills, a proactive approach to operational challenges, and the ability to lead meetings and coordinate logistics effectively. The Event Manager supports the Director of Event Management or Director of Event Planning and Operations, stepping in as needed to maintain smooth operations. Candidates in this role are expected to be customer-focused, always striving to improve service quality and guest satisfaction. By handling guest feedback and complaints with professionalism and care, the Event Manager helps uphold Marriotts reputation for outstanding guest relations. This position is ideal for individuals with experience or education in event management, hospitality, or related fields who are eager to contribute to a globally recognized hospitality brand. Marriott International promotes equal employment opportunities and strives to create an inclusive workplace that values a diverse range of talents and experiences.
Job Requirements
- education equivalent to high school diploma or GED
- two years experience in event management or related professional area
- or two-year degree from an accredited university in relevant field
- strong organizational skills
- excellent interpersonal and communication skills
- ability to lead meetings and drive problem resolution
- proficiency in managing budgets and forecasting
- customer service focus
- ability to multitask and manage competing priorities
- flexibility to support event operations as needed
Job Qualifications
- high school diploma or GED
- two years experience in event management or related area
- or two-year degree in hotel and restaurant management, hospitality, business administration, or related field with no work experience required
- strong problem-solving skills
- excellent communication abilities
- proven leadership capabilities
- customer service oriented
- ability to manage budgets and forecast revenue
- experience coordinating complex events
- knowledge of event documentation and process management
- ability to work collaboratively with sales and property departments
Job Duties
- prepare all event documentation
- coordinate with sales, property departments, and customers to ensure consistent service
- manage complex event operations
- lead pre-event and post-event meetings
- solve operational challenges and develop alternative solutions
- manage customer budgets to maximize revenue
- oversee customer experiences from turnover through post-event phase
- conduct pre- and post-event meetings
- manage group room blocks and meeting space
- uphold company standards, policies, and procedures
- celebrate team successes
- up-sell products and services throughout the event process
- participate in customer site inspections
- act as liaison between sales and customers
- manage revenue and profitability for events
- forecast group sleeping rooms and event revenue
- review billing and payments with clients
- interact with guests to obtain feedback
- handle guest problems and complaints
- maintain a visible presence throughout the event process
- follow up with customers post-event
- greet customers during event phase
- coordinate and communicate event details internally and externally
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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