Senior Events Manager

Gaylord Pacific Resort & Convention Center, located at 1000 H St, Chula Vista, California, is a premier destination for conferences, conventions, and events. This expansive resort & convention center is part of the renowned Gaylord Hotels portfolio under Marriott International, recognized for delivering exceptional hospitality and unparalleled guest experiences. Catering to a diverse range of events from corporate meetings to large-scale conventions, the property prides itself on blending innovation with luxury to meet and exceed client expectations. The resort offers extensive function space, modern amenities, and a team of dedicated professionals committed to creating memorable experiences for their guests. As part of Marriott International, Gaylord maintains a strong commitment to inclusivity, diversity, and equal opportunity, fostering a workplace environment where associates from varied backgrounds can thrive and contribute to the company’s ongoing success.

The role of Convention Services Manager at Gaylord Pacific Resort & Convention Center is integral to the smooth operation of all convention and event services within the property. Reporting directly to the Assistant Director of Convention Services, this full-time management position commands an annual salary range of $94,000 to $125,000 and is bonus eligible. The Convention Services Manager supports the department by managing and coordinating all Convention Services activities, ensuring seamless execution of conventions, functions, and events that require specialized meeting services.

This position involves planning, supervising, and directing the complex logistics of convention services for high-profile and intricate event groups. The manager will work closely with sales, marketing, food and beverage, and operational teams to deliver customized, client-focused event experiences. Responsibilities include negotiating contracts, resolving conflicts, forecasting group revenues, managing room blocks, and reinforcing client satisfaction through meticulous planning and communication. This managerial role also places emphasis on employee development, leading training initiatives, and mentoring staff members to uphold industry standards and maintain advanced knowledge of current trends. The Convention Services Manager plays a critical part in enhancing operational efficiencies and ensuring the property maximizes revenue opportunities by leveraging goods, services, attractions, and subcontractors.

Hosted events range from corporate meetings to large conventions requiring attention to detailed client specifications and coordination with multiple departments. The manager will actively engage in hosting planning meetings, site inspections, and pre-convention conferences as part of the standardized operational process. They serve as a key communication conduit between clients and internal teams, responsible for creating external communications like contract addendums, introductory letters, and event schedules.

At Gaylord Pacific Resort & Convention Center, the culture is centered around STARs — associates who exhibit creativity, entrepreneurial spirit, and heartfelt dedication to customer service excellence. This role offers an opportunity to be part of an esteemed brand that fosters career advancement and personal growth within Marriott International’s global framework. This position is ideal for candidates passionate about delivering exceptional events, skilled in multitasking complex operations, and committed to fostering a positive and inclusive work environment.