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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Career development opportunities
Employee Discounts
Retirement Plan
Job Description
W Minneapolis - The Foshay, located in the heart of Minneapolis, Minnesota, is a distinguished member of the W Hotels portfolio under Marriott International, a global leader in the hospitality industry. Known for its vibrant and innovative approach to luxury hospitality, the W Hotels brand is celebrated for uplifting the guest experience by igniting curiosity and expanding worlds through extraordinary service and design. The Foshay is an iconic landmark and a premier destination for business and leisure travelers alike, combining historic elegance with modern sophistication. As part of Marriott International's extensive network, this property boasts a dynamic culture that nurtures... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in event management or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Strong interpersonal and communication skills
- Ability to manage budgets and client expectations
- Experience in handling guest complaints
- Proficiency in coordinating event logistics
- Ability to work full time on-site at W Minneapolis - The Foshay
- Must be able to lead and facilitate meetings
- Ability to work collaboratively with sales, property departments, and customers
- Willingness to adhere to company policies and procedures
Job Qualifications
- High school diploma or GED with 2 years experience in event management or related professional area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage budgets and maximize revenue
- Experience in customer service and complaint resolution
- Ability to lead meetings and coordinate cross-functional teams
- Knowledge of event planning and execution processes
- Proficiency in up-selling and enhancing customer experience
- Familiarity with hospitality industry standards and procedures
- Ability to multitask and work under pressure
- Demonstrated leadership and team recognition capabilities
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customer
- Solve problems and suggest alternatives to previous arrangements
- Lead pre-event and post-event meetings for assigned groups
- Identify operational challenges and work with staff and customer to develop solutions
- Manage customer budgets to maximize revenue and meet customer needs
- Oversee customer experiences from file turnover through post-event phase
- Conduct pre- and post-event meetings to review and communicate group needs and feedback
- Manage group room blocks and meeting space
- Adhere to all standards, policies, and procedures
- Celebrate successes and recognize team contributions
- Up-sell products and services throughout the event process
- Participate in customer site inspections and assist with the sales process
- Act as liaison between field sales and customer throughout event
- Manage revenue and profitability associated with events
- Forecast group sleeping rooms and event revenue
- Review billing and payments with clients
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Maintain presence with customer during entire event process
- Follow up with customer post-event
- Greet customer during event and hand-off to event operations team
- Strive to improve service performance
- Set a positive example for guest relations
- Review comment cards and guest satisfaction results with associates
- Coordinate and communicate with customer regarding event details
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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