Senior Events Manager

Marriott International is a globally renowned hospitality company recognized for its exceptional service and diverse portfolio of hotel brands. Hosting a wide range of hotels from luxury to business-oriented properties, Marriott has a well-established reputation for delivering outstanding guest experiences worldwide. One of the jewels in Marriott's portfolio is JW Marriott, a luxury brand featuring over 100 exceptional properties in key gateway cities and distinctive resort locations. JW Marriott focuses on fostering a work environment where associates are valued, encouraged to develop professionally, and empowered to bring their best selves to the workplace. The company believes that the wellbeing and satisfaction of its associates directly reflect on guest experiences, which is why JW Marriott offers ample opportunities for training, development, recognition, and a community-oriented workplace culture centered around holistic wellbeing. Marriott International is committed to equal employment opportunities and celebrates diversity by welcoming candidates from varied backgrounds, including consideration for applicants with criminal histories consistent with applicable laws. The company actively promotes a non-discriminatory workplace environment, supporting veterans, persons with disabilities, and diverse populations.

This particular position is an Event Manager role responsible for coordinating and overseeing the entire lifecycle of complex events within Marriott properties, with an emphasis on delivering seamless service from the sales stage through post-event operations. The Event Manager acts as a critical link between sales, property departments, customers, and event planners. Key responsibilities include preparing event documentation, facilitating pre-event and post-event meetings, addressing operational challenges, and closely managing customer experiences throughout the event process. The role also involves maximizing revenue opportunities by offering enhancements and up-selling services while managing profitability related to group room blocks, catering, and audio-visual needs. The Event Manager is expected to be the customer's primary contact after the sales turnover, ensuring that the event execution aligns with customer expectations and property standards. Additionally, the Event Manager supports the Director of Event Management or Director of Event Planning and Operations when required, demonstrating leadership and the ability to handle complex event operations effectively.

With a focus on exceptional customer service, the role demands proactive interaction with guests to gather feedback, resolve issues promptly, and foster a positive atmosphere throughout the event phases. The Event Manager also plays a vital role in ensuring compliance with all operational policies and standards while celebrating team successes and recognizing individual contributions. This dynamic role requires an individual who is not only highly organized and detail-oriented but also capable of problem-solving and managing diverse groups and customer needs. Marriott Hotels provide the framework for this position through their commitment to hospitality innovation, welcoming work culture, and robust support systems for employees to thrive and succeed in their careers. By joining Marriott Hotels and JW Marriott, candidates become part of a respected global brand that values purpose, community, and excellence in service delivery, offering a fulfilling career path with opportunities for personal and professional growth.