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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,000.00 - $94,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
recognition programs
Job Description
Marriott International is a globally renowned hospitality company recognized for its exceptional service and diverse portfolio of hotel brands. Hosting a wide range of hotels from luxury to business-oriented properties, Marriott has a well-established reputation for delivering outstanding guest experiences worldwide. One of the jewels in Marriott's portfolio is JW Marriott, a luxury brand featuring over 100 exceptional properties in key gateway cities and distinctive resort locations. JW Marriott focuses on fostering a work environment where associates are valued, encouraged to develop professionally, and empowered to bring their best selves to the workplace. The company believes that the wellbeing and... Show More
Job Requirements
- High school diploma or GED
- Two years experience in event management or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong organizational and communication skills
- Experience with event coordination and customer service
- Ability to manage budgets and profitability
- Proactive problem-solving skills
- Ability to lead and participate in meetings
- Comfortable interacting with guests and clients
- Adherence to company standards and policies
Job Qualifications
- High school diploma or GED
- Two years experience in event management or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Strong problem-solving and interpersonal skills
- Excellent communication and organizational skills
- Ability to manage budgets and maximize revenue opportunities
- Proficiency in coordinating complex events
- Customer service focused with ability to handle guest feedback and complaints
- Ability to lead meetings and work collaboratively with various departments
- Detail-oriented with adherence to standards and procedures
Job Duties
- Prepare all event documentation and coordinate with sales and property departments and customers
- Solve problems and suggest alternatives to previous arrangements
- Lead pre-event and post-event meetings for assigned groups
- Identify operational challenges and develop alternative solutions
- Manage customer budgets to maximize revenue and meet needs
- Oversee customer experiences from file turnover through post-event phase
- Conduct pre- and post-event meetings to review group needs and feedback
- Manage group room blocks and meeting space
- Adhere to all standards, policies, and procedures
- Celebrate successes and recognize team member contributions
- Up-sell products and services throughout the event process
- Participate in customer site inspections and assist with sales when necessary
- Act as liaison between field sales and customer
- Manage revenue and profitability of events
- Forecast group sleeping rooms and event revenue
- Review billing and payments with clients
- Interact with guests to obtain feedback on quality and service
- Handle guest problems and complaints
- Maintain presence with customers during event process
- Follow up with customers post-event
- Greet customers during event phase and hand off to Event Operations team
- Strive to improve service performance
- Set positive example for guest relations
- Review comment cards and guest satisfaction results
- Coordinate and communicate effectively with customers internally and externally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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