Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live is a distinguished premium in-house audiovisual (AV) and event production company specializing in delivering exceptional AV and event solutions at premier hotels and resorts across North America. The company prides itself on its mission to elevate experiences by combining cutting-edge technology with a deeply personalized approach to customer service. Pinnacle Live operates with three core values that drive its success: excellence as the standard attitude, innovation as the continuous mindset, and the recognition that its people are the key differentiators. The organization fosters a culture of high standards where team members are encouraged to take ownership of their craft, come prepared, and grow both personally and professionally alongside their colleagues. As an equal opportunity employer, Pinnacle Live is committed to creating a diverse, equitable, and inclusive workplace where all employees can thrive, reflecting a strong commitment to belonging and mutual respect. They actively celebrate the diversity of their workforce, clients, and partners, aiming to create an environment that embraces all forms of diversity with an intersectional approach. This emphasis on inclusivity underscores Pinnacle Live’s dedication to fostering an empowering and welcoming workspace for every individual.

The Senior Event Services Technician role at Pinnacle Live is an important position responsible for managing floor operations related to event AV and technology solutions within luxury hotel or hospitality environments. This role primarily involves overseeing the setup, operation, troubleshooting, and strike of intermediate to advanced audiovisual equipment, ensuring seamless event production and delivery. Beyond technical skills, the Senior Event Services Technician acts as a leader and mentor to junior technicians, helping to develop their skills and maintain the high standard of service Pinnacle Live is known for. Interaction with clients and guests is critical to this role, requiring excellent communication and customer service abilities to provide clear instructions, respond promptly to client requests, and maintain ongoing communication throughout events to guarantee client satisfaction. Additionally, the role requires maintaining meticulous records within the company’s business systems, managing equipment inventory to prevent loss or damage, and upholding company policies regarding safety, security, and operational procedures.

The position offers a competitive hourly wage ranging from $24.62 to $27.00 per hour and encourages continuous professional growth through enhancement of technical skills covering audio, video, data, staging, computer operations, and networking. The physical demands of the job include standing or walking for extended periods, bending, stooping, and lifting up to 50 pounds, reflecting the hands-on nature of the role in active event settings. Pinnacle Live supports its employees with generous benefits including paid time off, holidays, sick/personal days, a 401(k) with contribution matching, and comprehensive health-related insurances including medical, vision, and dental coverage.

This position is ideal for professionals with at least two years of experience in the audiovisual or hospitality industries who possess a strong technical aptitude, proficiency with computer hardware, software, and networking, and a passion for delivering best-in-class customer service. The Senior Event Services Technician not only contributes to the success of high-profile events but also embodies Pinnacle Live’s commitment to excellence, innovation, and a people-first mentality in the dynamic event production industry.