Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
short-term disability
Mental health care
Referral bonuses
Paid Time Off
Tuition Reimbursement
401(k)
Job Description
White Lodging is a distinguished family-owned hospitality company known for its multi-brand, multi-segment operation of premium hotels, scratch-made restaurants, and award-winning rooftops in vibrant urban markets. Named after our founder Bruce White, the company has grown to become one of the largest privately held hospitality firms in the United States, focusing exclusively on the development, ownership, and operation of market-leading luxury lifestyle hotels. Our portfolio boasts over 50 high-end urban hotels under prestigious brands such as Marriott, IHG (including Kimpton), Hyatt, and Hilton. We operate in key metropolitan areas like Indianapolis, Austin, Louisville, Chicago, Denver, San Antonio, Nashville, and Charlotte, delivering exceptional hospitality experiences and innovative service to a diverse client base.
The Event Operations Manager at White Lodging plays a pivotal role within our hotel meetings and events team by helping oversee the banquet associates and ensuring smooth event execution in collaboration with the Director of Event Operations. This position involves acting as a primary liaison between the sales teams and our clients throughout the lifecycle of an event, from pre-planning through post-event follow-up, with a strong focus on delivering outstanding guest satisfaction. The role requires proactive identification of operational challenges related to group events and developing creative, effective solutions to resolve them.
In this capacity, the Event Operations Manager will lead meetings with stakeholders before and after events to ensure seamless coordination and operational excellence. Training and supervision of banquet associates to maintain superior service levels is a critical responsibility, and the role demands a leadership style centered on developing future leaders and fostering a positive team dynamic. Candidates with previous leadership or supervisory experience are preferred, but the primary emphasis will be on a passion for service, excellent communication skills, and a can-do attitude adaptable to fast-paced environments. The ability to creatively problem-solve and drive results aligns with our high standards for event operations.
White Lodging offers a comprehensive benefits package starting on day one, including affordable medical, dental, and vision PPO insurance plans, paid parental leave, and short-term disability. We provide free mental health care offerings, unlimited referral bonuses, vacation and paid time off with rollover, tuition reimbursement, and a 401(k) plan with company match to support our associates' well-being and professional growth. Our commitment to diversity and inclusion ensures an equitable workplace welcoming all individuals.
Joining White Lodging as an Event Operations Manager means becoming part of a dynamic and respected hospitality leader known for innovation and excellence in the luxury hotel segment. This role not only allows you to engage in exciting event management at some of the nation’s top hotels but also offers significant career development opportunities supported by a company that values its employees' growth, satisfaction, and diversity.
The Event Operations Manager at White Lodging plays a pivotal role within our hotel meetings and events team by helping oversee the banquet associates and ensuring smooth event execution in collaboration with the Director of Event Operations. This position involves acting as a primary liaison between the sales teams and our clients throughout the lifecycle of an event, from pre-planning through post-event follow-up, with a strong focus on delivering outstanding guest satisfaction. The role requires proactive identification of operational challenges related to group events and developing creative, effective solutions to resolve them.
In this capacity, the Event Operations Manager will lead meetings with stakeholders before and after events to ensure seamless coordination and operational excellence. Training and supervision of banquet associates to maintain superior service levels is a critical responsibility, and the role demands a leadership style centered on developing future leaders and fostering a positive team dynamic. Candidates with previous leadership or supervisory experience are preferred, but the primary emphasis will be on a passion for service, excellent communication skills, and a can-do attitude adaptable to fast-paced environments. The ability to creatively problem-solve and drive results aligns with our high standards for event operations.
White Lodging offers a comprehensive benefits package starting on day one, including affordable medical, dental, and vision PPO insurance plans, paid parental leave, and short-term disability. We provide free mental health care offerings, unlimited referral bonuses, vacation and paid time off with rollover, tuition reimbursement, and a 401(k) plan with company match to support our associates' well-being and professional growth. Our commitment to diversity and inclusion ensures an equitable workplace welcoming all individuals.
Joining White Lodging as an Event Operations Manager means becoming part of a dynamic and respected hospitality leader known for innovation and excellence in the luxury hotel segment. This role not only allows you to engage in exciting event management at some of the nation’s top hotels but also offers significant career development opportunities supported by a company that values its employees' growth, satisfaction, and diversity.
Job Requirements
- Education level not specified
- Previous experience in event operations or hospitality preferred
- Strong interpersonal and communication skills required
- Ability to manage and lead teams
- Adaptability to dynamic work environments
- Problem-solving skills
- Availability to work flexible hours including weekends and evenings
Job Qualifications
- Passion for service with a positive, can-do attitude
- Interest in training and developing future leaders
- Excellent communication and listening skills
- Ability to creatively problem solve and deliver results
- Leadership or supervisory experience preferred
- Ability to work in a fast-paced environment and adapt to any situation
Job Duties
- Act as the liaison between sales and the customer throughout the event process
- Identify operational challenges associated with the group and help to solve them
- Lead pre-event and post-event meetings
- Focus on guest satisfaction throughout the life cycle of the event
- Supervise and train banquet associates to ensure high level of service
- Perform other reasonable duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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