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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $111,300.00 - $151,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement savings plan
Paid Time Off
Job Description
Maximus is a leading provider in the community health and human services sector, renowned for delivering comprehensive solutions that improve the well-being of individuals and communities. With a strong commitment to excellence, Maximus combines innovative approaches with proven methodologies to support public health initiatives, social services, and workforce services. As a company dedicated to making a positive impact, Maximus values diversity, equity, and inclusion, fostering an environment where employees can thrive and contribute meaningfully to their roles.
The Senior Event Operations Manager position at Maximus plays a pivotal role in the success of our event operations team. This full-tim... Show More
The Senior Event Operations Manager position at Maximus plays a pivotal role in the success of our event operations team. This full-tim... Show More
Job Requirements
- Bachelor's degree in health, social services, business, or communications or equivalent experience
- minimum of 7 years experience in community health or human services
- at least 3 years of management experience
- proven ability to motivate and manage a team
- extensive experience in a call center environment and managing remote staff
- strong relationship-building skills with key stakeholders
- proficient in Microsoft Office Word, Excel, PowerPoint
- excellent written and verbal communication skills
- strong interpersonal and independent work abilities
- capable of fostering a positive work environment
- training, coaching, and mentoring expertise preferred
Job Qualifications
- Bachelor's degree in health, social services, business, or communications or equivalent experience
- minimum of 7 years experience in community health or human services
- at least 3 years of management experience
- proven ability to motivate and manage a team
- extensive experience in a call center environment and managing remote staff
- strong relationship-building skills with key stakeholders
- proficient in Microsoft Office Word, Excel, PowerPoint
- excellent written and verbal communication skills
- strong interpersonal and independent work abilities
- capable of fostering a positive work environment
- training, coaching, and mentoring expertise preferred
Job Duties
- Hire, train, and supervise staff nurturing their professional development
- act as the primary liaison between clients and external agencies
- maintain clear and professional communication to align with program goals
- collaborate with program management and leadership on performance and operational targets
- address and resolve issues raised by clients or program staff promptly
- manage weekly communications to ensure tasks and assignments are on track
- support staff in resolving escalated issues and clarify policies and procedures
- contribute to the development of program materials and resources
- oversee the implementation of client-server data exchanges
- promote program initiatives through public speaking and professional presentations
- provide activity reports to senior program leadership
- ensure departmental performance goals are consistently met
- monitor issues, risks, and concerns communicating them to senior leadership
- review and approve expense reports and ensure compliance with standards
- engage in strategic planning and process improvement initiatives
- perform additional duties as assigned by senior leadership
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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