Job Overview
Employment Type
Full-time
Compensation
Salary
Range $111,300.00 - $151,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement savings plan
Paid Time Off
Job Description
Maximus is a leading provider in the community health and human services sector, renowned for delivering comprehensive solutions that improve the well-being of individuals and communities. With a strong commitment to excellence, Maximus combines innovative approaches with proven methodologies to support public health initiatives, social services, and workforce services. As a company dedicated to making a positive impact, Maximus values diversity, equity, and inclusion, fostering an environment where employees can thrive and contribute meaningfully to their roles.
The Senior Event Operations Manager position at Maximus plays a pivotal role in the success of our event operations team. This full-time role offers a competitive salary ranging from $111,300 to $151,300 annually, reflecting the importance of the position and the experience required. The manager is entrusted with leading a dynamic team, ensuring effective communication with clients and stakeholders, and delivering seamless event operations that align with program objectives. The manager will oversee the hiring, training, and professional development of staff while serving as the primary liaison between clients and external agencies.
This role demands a proactive leader capable of managing complex operational tasks, resolving issues swiftly, and maintaining clear, professional communication channels. Collaboration with program management and senior leadership is essential to meet and exceed performance targets, foster continuous process improvements, and develop strategic initiatives. The Senior Event Operations Manager is also responsible for supporting staff through escalated challenges, overseeing data exchange implementations, and promoting program initiatives through public speaking and detailed reporting.
Beyond operational management, the role requires a strategic mindset, with involvement in planning and process enhancement initiatives that improve overall departmental efficiency and effectiveness. The candidate must be adept at problem-solving, crisis management, and cultivating a positive work environment that motivates the team to achieve departmental goals consistently. This position offers an opportunity for impactful leadership within a respected organization that prioritizes community health and social services.
Maximus offers a comprehensive benefits package to complement the salary, including health insurance, retirement savings plans, and paid time off, supporting employees' well-being and financial security. Joining Maximus as a Senior Event Operations Manager means becoming part of a mission-driven organization that values expertise, leadership, and commitment to high-quality service delivery in community and human services.
The Senior Event Operations Manager position at Maximus plays a pivotal role in the success of our event operations team. This full-time role offers a competitive salary ranging from $111,300 to $151,300 annually, reflecting the importance of the position and the experience required. The manager is entrusted with leading a dynamic team, ensuring effective communication with clients and stakeholders, and delivering seamless event operations that align with program objectives. The manager will oversee the hiring, training, and professional development of staff while serving as the primary liaison between clients and external agencies.
This role demands a proactive leader capable of managing complex operational tasks, resolving issues swiftly, and maintaining clear, professional communication channels. Collaboration with program management and senior leadership is essential to meet and exceed performance targets, foster continuous process improvements, and develop strategic initiatives. The Senior Event Operations Manager is also responsible for supporting staff through escalated challenges, overseeing data exchange implementations, and promoting program initiatives through public speaking and detailed reporting.
Beyond operational management, the role requires a strategic mindset, with involvement in planning and process enhancement initiatives that improve overall departmental efficiency and effectiveness. The candidate must be adept at problem-solving, crisis management, and cultivating a positive work environment that motivates the team to achieve departmental goals consistently. This position offers an opportunity for impactful leadership within a respected organization that prioritizes community health and social services.
Maximus offers a comprehensive benefits package to complement the salary, including health insurance, retirement savings plans, and paid time off, supporting employees' well-being and financial security. Joining Maximus as a Senior Event Operations Manager means becoming part of a mission-driven organization that values expertise, leadership, and commitment to high-quality service delivery in community and human services.
Job Requirements
- Bachelor's degree in health, social services, business, or communications or equivalent experience
- minimum of 7 years experience in community health or human services
- at least 3 years of management experience
- proven ability to motivate and manage a team
- extensive experience in a call center environment and managing remote staff
- strong relationship-building skills with key stakeholders
- proficient in Microsoft Office Word, Excel, PowerPoint
- excellent written and verbal communication skills
- strong interpersonal and independent work abilities
- capable of fostering a positive work environment
- training, coaching, and mentoring expertise preferred
Job Qualifications
- Bachelor's degree in health, social services, business, or communications or equivalent experience
- minimum of 7 years experience in community health or human services
- at least 3 years of management experience
- proven ability to motivate and manage a team
- extensive experience in a call center environment and managing remote staff
- strong relationship-building skills with key stakeholders
- proficient in Microsoft Office Word, Excel, PowerPoint
- excellent written and verbal communication skills
- strong interpersonal and independent work abilities
- capable of fostering a positive work environment
- training, coaching, and mentoring expertise preferred
Job Duties
- Hire, train, and supervise staff nurturing their professional development
- act as the primary liaison between clients and external agencies
- maintain clear and professional communication to align with program goals
- collaborate with program management and leadership on performance and operational targets
- address and resolve issues raised by clients or program staff promptly
- manage weekly communications to ensure tasks and assignments are on track
- support staff in resolving escalated issues and clarify policies and procedures
- contribute to the development of program materials and resources
- oversee the implementation of client-server data exchanges
- promote program initiatives through public speaking and professional presentations
- provide activity reports to senior program leadership
- ensure departmental performance goals are consistently met
- monitor issues, risks, and concerns communicating them to senior leadership
- review and approve expense reports and ensure compliance with standards
- engage in strategic planning and process improvement initiatives
- perform additional duties as assigned by senior leadership
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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