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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $92,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Paid Time Off
Mental Health Resources
Parental leave
401k plan
Employee Stock Purchase Program
Career growth and development
Job Description
Signia by Hilton San Jose is a prestigious Hilton-managed hotel located in the vibrant heart of San Jose, California. This upscale property boasts 541 beautifully appointed guest rooms and over 55,000 square feet of versatile meeting and event space, making it an ideal destination for conferences, social gatherings, and large-scale citywide events. Situated near major universities and the San Jose Convention Center, Signia by Hilton San Jose combines convenience with luxury to provide an exceptional hospitality experience for both business and leisure travelers. The establishment prides itself on delivering world-class service through elevated experiences that reflect the high standards and... Show More
Job Requirements
- Minimum of 2 years of hotel event planning experience
- Flexible scheduling is required
- Union hotel knowledge preferred
- Strong working knowledge of Delphi FDC highly preferred
- Ability to handle complex events
- Effective communication skills
- Ability to work in a team environment
Job Qualifications
- Minimum of 2 years of hotel event planning experience
- Flexible scheduling
- Strong working knowledge of Delphi FDC highly preferred
- Experience in selling and influencing clients
- Excellent communication and negotiation skills
- Ability to manage complex events
- Proven customer service and problem-solving skills
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Other duties as necessary based on business needs
- Regular attendance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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