Senior Event Manager - Signia by Hilton San Jose

Signia by Hilton San Jose is a distinguished Hilton-managed hotel located in the vibrant heart of San Jose, California. Renowned for delivering elevated experiences through world-class hospitality, this premier destination features 541 beautifully appointed guest rooms and over 55,000 square feet of versatile meeting and event space. Its outstanding location near major universities and the San Jose Convention Center makes it a favored venue for conferences, social gatherings, and large-scale citywide events. The hotel combines contemporary comfort with sophisticated amenities to meet the needs of both business and leisure travelers, ensuring every guest enjoys a memorable stay. Committed to excellence, Signia by Hilton San Jose exemplifies Hilton's reputation for quality service and superior accommodations.

We are seeking a passionate and experienced Senior Event Manager to join our dynamic team at Signia by Hilton San Jose. This full-time position offers a competitive base salary ranging from $82,000 to $92,000, with the added potential of quarterly bonuses based on performance and company objectives. As a Senior Event Manager, you will take the lead in planning, detailing, and executing exceptional group and social events. Your core responsibility is to ensure every event experience exceeds client expectations and reflects the high standards synonymous with the Hilton brand.

The role demands a comprehensive approach to event documentation and coordination with multiple stakeholders including Sales teams, various hotel departments, and clients. You will handle primarily complex events, ensuring seamless turnover from sales to service and back to sales. By recognizing revenue maximization opportunities through upselling and event enhancements, you will contribute to the hotel's financial success. This role also involves serving as the primary point of contact for event planners post turnover, ensuring ongoing communication, problem resolution, and exceptional client service. Additionally, you may be called upon to support or act on behalf of the Director of Catering and Events as needed.

Your daily duties will include organizing and prioritizing your workload, managing timely communication with internal and external clients via multiple channels, and developing strong client relationships to meet and exceed expectations. Expertise in job systems, products, and processes within the hospitality industry will be essential, alongside skills in conflict resolution, negotiation, and customer service. You will play an active role in customer site inspections and support the sales process to further business growth. Regular attendance and a flexible work schedule based on group needs are also important for success in this role.

At Hilton, we value the wellbeing of our team members, providing innovative benefits and programs designed to help employees thrive both personally and professionally. Our commitment to inclusion, career development, and recognition supports a vibrant and diverse workplace culture at Signia by Hilton San Jose. Join us to be part of a team that consistently raises the bar in hospitality and event management.