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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,800.00 - $71,300.00
Work Schedule
Flexible
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel program
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job Description
Hilton New Orleans Riverside is the largest hotel in New Orleans and one of the top revenue-generating hotels within the Hilton portfolio. Known for its prime location along the Mississippi River, the hotel offers guests premium accommodations and a range of amenities that contribute to its reputation as a premier event and hospitality destination. With over 1,200 guest rooms, multiple dining options, extensive meeting and event spaces, and a commitment to exceptional guest service, Hilton New Orleans Riverside stands out as a leader in the hospitality industry in the region. The hotel caters to business travelers, tourists, and event planners... Show More
Job Requirements
- Minimum of 2 years of hotel event planning experience
- Flexible scheduling based on groups in house
- Strong working knowledge of Delphi FDC highly preferred
- Ability to communicate effectively with clients and internal teams
- Capacity to manage multiple priorities and complex events
- Commitment to high-quality customer service
- Availability to support flexible hours as required
Job Qualifications
- Minimum of 2 years of hotel event planning experience
- Strong working knowledge of Delphi FDC highly preferred
- Excellent communication and interpersonal skills
- Proven ability to manage multiple complex events simultaneously
- Strong problem-solving and negotiation skills
- Ability to work flexible schedules based on group needs
- Demonstrated leadership and team collaboration capabilities
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Support or act on behalf of the Director of Catering and Events when required
- Perform other duties based on business needs
- Maintain regular attendance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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