Senior Event Manager - Hilton Baltimore Inner Harbor

Job Overview

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Compensation

Salary
Range $80,000.00 - $83,000.00
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans

Job Description

Hilton Hotels is a renowned global leader in hospitality, dedicated to delivering exceptional guest experiences across its impressive portfolio of world-class brands. With a legacy of welcoming over 3 billion guests worldwide, Hilton is driven by a founding vision to fill the earth with the light and warmth of hospitality. The company’s workplace culture has earned widespread recognition, including repeated honors on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton prioritizes not only outstanding service for its guests but also a supportive and enriching environment for its Team Members, fostering career growth, personal development, and wellbeing.

Joining the Hilton team means becoming part of a global community committed to upholding core values such as hospitality, integrity, leadership, teamwork, ownership, and a focus on the present to create lasting impacts. Hilton invests heavily in its employees’ holistic care with unmatched perks and benefits, including deeply discounted travel nights, stock purchase programs, paid parental leave, mental health resources, and generous paid time off. This commitment ensures that Team Members are empowered to thrive both professionally and personally while contributing to the company’s mission of delivering memorable experiences.

As a Senior Event Manager at Hilton, you will play a pivotal role in orchestrating seamless execution and planning of complex events that leave lasting impressions on guests. This position demands exceptional organizational skills, attention to detail, and the ability to manage multiple stakeholders effectively. You will be the primary client contact on property, responsible for ensuring smooth event transitions from sales to service and proactive resolution of any challenges that arise. Building and maintaining strong client relationships is a key aspect of the role, requiring you to manage expectations and deliver outstanding service throughout the event lifecycle.

Moreover, you will be entrusted with maximizing revenue opportunities by identifying and recommending enhancements that elevate contract value and guest satisfaction. Leading and guiding the event team is crucial, as you will communicate client requirements and provide coaching to maintain high service standards. This role also involves supporting senior leadership by stepping in when necessary and navigating complex situations with sound decision-making.

The Senior Event Manager role at Hilton is more than just a job; it is a chance to embody the company’s mission to spread warmth and light through hospitality. This full-time opportunity offers competitive compensation and provides an inspiring career path within one of the most respected names in the hospitality industry. Hilton’s commitment to employee growth and an award-winning workplace culture makes this a uniquely rewarding position for those passionate about creating extraordinary event experiences and advancing their professional journey in hospitality.

Job Requirements

  • Bachelor’s degree in hospitality management or related field preferred
  • Minimum of 5 years experience in event management
  • Strong interpersonal and communication skills
  • Ability to work under pressure and meet tight deadlines
  • Flexibility to work evenings, weekends, and holidays as required
  • Proficiency with event management and CRM software
  • Strong organizational and multitasking abilities

Job Qualifications

  • Bachelor’s degree in hospitality management or related field preferred
  • Proven experience in event management within the hospitality industry
  • Strong leadership and communication skills
  • Ability to manage multiple complex events simultaneously
  • Excellent client relationship management capabilities
  • Proficiency in event planning software and tools
  • Demonstrated problem-solving and decision-making skills

Job Duties

  • Manage event documentation and facilitate seamless transitions from sales to service
  • Serve as the primary client contact on property to ensure smooth execution and proactive issue resolution
  • Build trust and rapport with clients throughout the event lifecycle
  • Identify upsell opportunities and recommend contract enhancements
  • Communicate client requirements to the team and provide direction and feedback
  • Offer coaching to ensure consistent high-level service
  • Step in for senior leaders as needed and make informed decisions to navigate complex challenges

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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