Senior Event Manager - Doubletree by Hilton San Diego Mission Valley

Job Overview

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Compensation

Salary
Range $70,000.00 - $71,000.00
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health benefits
retirement plans

Job Description

Hilton Hotels is a globally recognized leader in the hospitality industry, renowned for providing exceptional guest experiences through a commitment to quality, innovation, and outstanding customer service. With a rich legacy spanning over a century, Hilton continues to set the standard for hotel operations worldwide. As a vibrant and inclusive workplace, Hilton fosters a culture that values diversity, teamwork, and professional growth, offering its employees rewarding career opportunities and a chance to contribute to a brand trusted by millions of guests across the globe.

Joining Hilton means becoming part of an award-winning workplace culture that has earned accolades such as inclusion on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton’s portfolio boasts a suite of world-class brands dedicated to delivering unparalleled hospitality and memorable guest stays. The company prides itself on investing in its team members' wellbeing, ensuring they receive comprehensive benefits, competitive incentives, and ongoing support to thrive both personally and professionally.

The Senior Event Manager role at Hilton is pivotal in delivering outstanding event experiences that embody the warmth and excellence Hilton is known for. This position is responsible for overseeing all aspects of complex event planning and execution, acting as the primary liaison between clients and internal teams to ensure smooth transitions and flawless delivery. The role demands a high level of expertise in managing event documentation, coordinating services, resolving potential issues proactively, and fostering meaningful client relationships built on trust and transparency.

In this role, you will lead efforts to maximize revenue by identifying upselling opportunities and recommending enhancements that elevate both the event and guest satisfaction. You will guide and motivate team members, communicate client requirements clearly, and support leadership through strategic decision-making, stepping in as needed to address challenges promptly. Hilton offers a best-in-market Short-Term Incentive Plan exclusive to Sales, Catering & Events teams, with a quarterly bonus component representing 20 percent of bonus-eligible earnings, rewarding employees for their contribution to the company’s financial success.

Hilton’s core values emphasize hospitality, integrity, leadership, teamwork, accountability, and taking initiative to make each moment count. As a Senior Event Manager, you will embody these values daily, spreading the light and warmth of hospitality through every event you manage. The position requires prior hotel event management experience and familiarity with Salesforce FDC, supporting seamless operations within Hilton’s sales and event management ecosystem.

Beyond the professional scope, Hilton provides extraordinary employee benefits, including deeply discounted travel options with access to over 110 nights at top-tier hotels, an employee stock purchase program with a 15 percent share discount, paid parental leave for parents and adoptive parents, and personalized caregiving concierge services. Additional support includes crisis concierge services, mental health resources through an Employee Assistance Program, generous paid time off, comprehensive health and welfare plans, and retirement savings plans aimed at securing your financial future.

Working at Hilton means joining a community that not only values exceptional guest service but also prioritizes creating an enriching and supportive environment for its team members. Whether you are beginning your career journey or seeking new challenges in hospitality event management, Hilton offers the resources, recognition, and respect that inspire you to grow and succeed. Make every event and every stay truly exceptional with Hilton, where your talent and passion for hospitality illuminate every guest experience.

Job Requirements

  • high school diploma or equivalent
  • proven experience in hotel event management
  • proficiency in Salesforce FDC
  • strong interpersonal and communication skills
  • ability to work under pressure
  • excellent organizational skills
  • availability to work flexible hours

Job Qualifications

  • previous hotel event management experience
  • experience with Salesforce FDC
  • excellent communication skills
  • strong organizational abilities
  • leadership and team management skills
  • ability to manage complex events
  • problem-solving skills

Job Duties

  • execute complex events
  • manage event documentation
  • facilitate seamless transitions from sales to service
  • serve as primary client contact on property
  • proactively resolve issues
  • build trust and rapport with clients
  • identify upsell opportunities
  • recommend event enhancements
  • communicate client requirements to team
  • provide direction and feedback
  • coach team members
  • support leadership by stepping in when necessary
  • analyze situations
  • make informed decisions

Job Criteria

Experience

Expert Level (7+ years)


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