Senior Event Manager - Doubletree by Hilton Chicago Downtown Magnificent Mile
Job Overview
Compensation
Salary
Range $70,000.00 - $75,000.00
Benefits
Incredible travel perks
Employee stock purchase plan
Paid parental leave
Personalized caregiving support
Crisis concierge services
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans
Job Description
Hilton is a globally renowned hospitality company, known for its commitment to delivering exceptional guest experiences through a portfolio of world-class hotels and resorts. With a rich heritage of welcoming more than 3 billion guests worldwide, Hilton's mission is to fill the earth with the light and warmth of hospitality. This dedication is reflected not only in the remarkable stays they provide but also through their award-winning workplace culture, which has earned them repeated ranks on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton is recognized as a leader in the hospitality industry, continuously setting new standards for travel with a suite of diverse and prestigious brands. As a company, Hilton invests deeply in the wellbeing of its team members, offering unparalleled benefits that support their professional and personal growth, ensuring they thrive in both their careers and lives. Their inclusive environment encourages teamwork, ownership, integrity, and leadership, fostering a community where employees can make a significant impact.
The role of a Senior Event Manager at Hilton is pivotal in creating unforgettable event experiences that embody the company's core values. This position involves overseeing the comprehensive planning and execution of complex events, ensuring smooth transitions from sales to service, and maintaining proactive communication with clients to guarantee flawless delivery. As the face of the property to clients throughout the event lifecycle, the Senior Event Manager builds trust, manages expectations, and resolves issues efficiently. Key responsibilities include identifying revenue-enhancing opportunities by recommending event enhancements and providing leadership and guidance to event teams to uphold Hilton's high standards of service. Additionally, this role requires stepping in to support senior leadership when needed, making informed decisions to navigate challenges effectively, and consistently fostering a positive and collaborative team environment.
Working as a Senior Event Manager at Hilton means becoming an ambassador of hospitality, spreading warmth and care with every interaction. Hilton's core values—hospitality, integrity, leadership, teamwork, ownership, and urgency—are embedded in every task and responsibility. The company supports its employees with an exceptional benefits package, including travel perks with deeply discounted stays, stock purchase programs, paid parental leave, caregiving assistance, mental health resources, generous paid time off, and comprehensive health and welfare plans. Hilton is not just a workplace but a community proud of its legacy and future as a leader in hospitality. Joining Hilton means more than a job; it is a career that offers growth, recognition, and the chance to positively influence the lives of guests and colleagues alike. Whether beginning or advancing a professional journey, Hilton provides the resources and culture needed to succeed and make a lasting impact in the hospitality industry.
The role of a Senior Event Manager at Hilton is pivotal in creating unforgettable event experiences that embody the company's core values. This position involves overseeing the comprehensive planning and execution of complex events, ensuring smooth transitions from sales to service, and maintaining proactive communication with clients to guarantee flawless delivery. As the face of the property to clients throughout the event lifecycle, the Senior Event Manager builds trust, manages expectations, and resolves issues efficiently. Key responsibilities include identifying revenue-enhancing opportunities by recommending event enhancements and providing leadership and guidance to event teams to uphold Hilton's high standards of service. Additionally, this role requires stepping in to support senior leadership when needed, making informed decisions to navigate challenges effectively, and consistently fostering a positive and collaborative team environment.
Working as a Senior Event Manager at Hilton means becoming an ambassador of hospitality, spreading warmth and care with every interaction. Hilton's core values—hospitality, integrity, leadership, teamwork, ownership, and urgency—are embedded in every task and responsibility. The company supports its employees with an exceptional benefits package, including travel perks with deeply discounted stays, stock purchase programs, paid parental leave, caregiving assistance, mental health resources, generous paid time off, and comprehensive health and welfare plans. Hilton is not just a workplace but a community proud of its legacy and future as a leader in hospitality. Joining Hilton means more than a job; it is a career that offers growth, recognition, and the chance to positively influence the lives of guests and colleagues alike. Whether beginning or advancing a professional journey, Hilton provides the resources and culture needed to succeed and make a lasting impact in the hospitality industry.
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 5 years of experience in event management or hospitality
- Strong organizational and multitasking skills
- Ability to manage multiple complex events simultaneously
- Proficient with event management software and Microsoft Office suite
- Excellent client-facing and negotiation skills
- Availability to work flexible hours including nights and weekends as events require
- Strong leadership and team collaboration abilities
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- Proven experience in event management, preferably within the hospitality industry
- Strong client relationship management skills
- Demonstrated ability to lead and coach teams to deliver exceptional service
- Excellent problem-solving and decision-making capabilities
- Effective communication and interpersonal skills
- Ability to identify revenue growth opportunities and execute strategies to maximize them
Job Duties
- Execute complex events including managing event documentation, facilitating transitions from Sales to service, and serving as the primary client contact on property to ensure smooth execution
- Own the client relationship by building trust and rapport as the primary point of contact throughout the event lifecycle
- Proactively manage expectations, resolve issues, and ensure a memorable client experience
- Maximize revenue opportunities by identifying upsell opportunities and recommending enhancements to increase contract value and elevate the guest experience
- Guide team performance by communicating client requirements, providing direction, and offering feedback and coaching to ensure consistent high-level service
- Support leadership and decision-making by stepping in for senior leaders as needed and navigating complex challenges by analyzing situations and making informed decisions
- Foster a collaborative team environment that aligns with Hilton's core values and commitment to hospitality
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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