Job Overview
Compensation
Salary
Range $43,200.00 - $72,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Employee Discounts
Job Description
Fairmont Hotels & Resorts is a globally recognized luxury hotel brand known for its commitment to delivering exceptional guest experiences and creating lasting memories. With a team of over 30,000 dedicated colleagues worldwide, Fairmont Hotels & Resorts operates a diverse portfolio of prestigious properties, each reflecting a unique blend of comfort, elegance, and cultural richness. The brand is synonymous with a high standard of service excellence, a welcoming atmosphere, and a dedication to making every guest’s stay memorable. This reputation has established Fairmont as a leader in the luxury hospitality industry and a preferred choice for travelers seeking unparalleled accommodations and experiences.
The Fairmont New Orleans is an exciting new addition to this esteemed portfolio. Located in the vibrant heart of downtown New Orleans, this luxury hotel features 250 elegantly appointed guest rooms designed to offer supreme comfort and modern amenities. The property boasts four distinctive food and drink venues, providing a variety of culinary experiences for guests. A rooftop pool offers expansive views of the city skyline, creating a serene retreat for relaxation. The hotel includes over 19,000 square feet of versatile function space, ideal for hosting corporate meetings, conferences, and social gatherings. Additionally, a 10,000 square-foot spa offers rejuvenating wellness services, enhancing the luxurious experience for guests. Positioned near the historic French Quarter, Fairmont New Orleans is perfectly situated within the bustling Central Business District, making it a premier destination for both business and leisure travelers.
The role of Conference Services Manager at Fairmont New Orleans is a pivotal position that demands a blend of strategic management, meticulous planning, and exceptional client service. The Conference Services Manager serves as the primary contact for clients throughout the event planning process, overseeing every detail from inception to completion to ensure flawless execution. Responsibilities include planning and coordinating corporate meetings, conferences, VIP functions, and special events, with flexibility to assist on weddings and social events as needed. The manager conducts planning meetings, site visits, and pre-convention sessions to understand and meet client expectations fully.
This position requires close collaboration with various hotel departments including Banquets, Culinary, Stewarding, Front Office, Housekeeping, Engineering, Security, Audio Visual, and Spa to ensure all aspects of events are seamlessly coordinated. The Conference Services Manager is also responsible for preparing and reviewing all event documentation such as Banquet Event Orders, floor plans, and event resumes. Financial oversight is a key component of the role, with duties encompassing monitoring event revenue and labor expenses, managing departmental productivity, processing purchase orders and invoices, and maintaining accurate financial records.
The role extends to administrative operations like managing office supplies, coordinating seasonal hotel décor projects, and improving the meeting planner experience through feedback analysis and continuous operational enhancements. Building strong relationships with clients, vendors, and internal teams is essential in creating exceptional experiences and encouraging repeat business. Leadership and mentorship of event services colleagues are also critical, supporting professional development and fostering a culture of excellence. This position additionally involves participation in departmental meetings, budgeting, forecasting, and supporting hotel-wide events and community partnerships.
Overall, the Conference Services Manager at Fairmont New Orleans is instrumental in upholding the brand’s luxury standards while driving operational success and delivering remarkable event experiences. This role offers a unique opportunity to be part of a prestigious hotel launch in one of the nation’s most culturally rich cities, contributing to the creation of memorable moments for both guests and clients.
The Fairmont New Orleans is an exciting new addition to this esteemed portfolio. Located in the vibrant heart of downtown New Orleans, this luxury hotel features 250 elegantly appointed guest rooms designed to offer supreme comfort and modern amenities. The property boasts four distinctive food and drink venues, providing a variety of culinary experiences for guests. A rooftop pool offers expansive views of the city skyline, creating a serene retreat for relaxation. The hotel includes over 19,000 square feet of versatile function space, ideal for hosting corporate meetings, conferences, and social gatherings. Additionally, a 10,000 square-foot spa offers rejuvenating wellness services, enhancing the luxurious experience for guests. Positioned near the historic French Quarter, Fairmont New Orleans is perfectly situated within the bustling Central Business District, making it a premier destination for both business and leisure travelers.
The role of Conference Services Manager at Fairmont New Orleans is a pivotal position that demands a blend of strategic management, meticulous planning, and exceptional client service. The Conference Services Manager serves as the primary contact for clients throughout the event planning process, overseeing every detail from inception to completion to ensure flawless execution. Responsibilities include planning and coordinating corporate meetings, conferences, VIP functions, and special events, with flexibility to assist on weddings and social events as needed. The manager conducts planning meetings, site visits, and pre-convention sessions to understand and meet client expectations fully.
This position requires close collaboration with various hotel departments including Banquets, Culinary, Stewarding, Front Office, Housekeeping, Engineering, Security, Audio Visual, and Spa to ensure all aspects of events are seamlessly coordinated. The Conference Services Manager is also responsible for preparing and reviewing all event documentation such as Banquet Event Orders, floor plans, and event resumes. Financial oversight is a key component of the role, with duties encompassing monitoring event revenue and labor expenses, managing departmental productivity, processing purchase orders and invoices, and maintaining accurate financial records.
The role extends to administrative operations like managing office supplies, coordinating seasonal hotel décor projects, and improving the meeting planner experience through feedback analysis and continuous operational enhancements. Building strong relationships with clients, vendors, and internal teams is essential in creating exceptional experiences and encouraging repeat business. Leadership and mentorship of event services colleagues are also critical, supporting professional development and fostering a culture of excellence. This position additionally involves participation in departmental meetings, budgeting, forecasting, and supporting hotel-wide events and community partnerships.
Overall, the Conference Services Manager at Fairmont New Orleans is instrumental in upholding the brand’s luxury standards while driving operational success and delivering remarkable event experiences. This role offers a unique opportunity to be part of a prestigious hotel launch in one of the nation’s most culturally rich cities, contributing to the creation of memorable moments for both guests and clients.
Job Requirements
- Bachelor's degree in hospitality management, business administration, event management, or a related field preferred
- minimum of 5 years of progressive conference services, catering, or event management experience within a luxury hotel, resort, convention hotel, or upscale hospitality environment
- previous supervisory or leadership experience preferred
- pre-opening luxury hotel experience is strongly preferred
- experience managing large-scale meetings, conferences, weddings, and social events
- strong knowledge of banquet operations, conference services, food and beverage operations, and luxury guest service standards
- experience using Delphi, Opera Cloud, OSEM, BirchStreet, TrustYou MICE, or similar hotel sales, catering, and procurement systems preferred
- strong financial acumen, including budgeting, forecasting, payroll administration, and invoice management
- advanced proficiency in Microsoft Office Suite, particularly Word and Excel
- excellent organizational, communication, negotiation, and presentation skills
- ability to manage multiple priorities while maintaining exceptional attention to detail
- professional written and verbal communication skills
- demonstrated leadership, sound judgment, professionalism, and commitment to exceptional guest service
Job Qualifications
- Bachelor's degree in hospitality management, business administration, event management, or a related field preferred
- minimum of 5 years of progressive conference services, catering, or event management experience within a luxury hotel, resort, convention hotel, or upscale hospitality environment
- previous supervisory or leadership experience preferred
- pre-opening luxury hotel experience is strongly preferred
- experience managing large-scale meetings, conferences, weddings, and social events
- strong knowledge of banquet operations, conference services, food and beverage operations, and luxury guest service standards
- experience using Delphi, Opera Cloud, OSEM, BirchStreet, TrustYou MICE, or similar hotel sales, catering, and procurement systems preferred
- strong financial acumen, including budgeting, forecasting, payroll administration, and invoice management
- advanced proficiency in Microsoft Office Suite, particularly Word and Excel
- excellent organizational, communication, negotiation, and presentation skills
- ability to manage multiple priorities while maintaining exceptional attention to detail
- professional written and verbal communication skills
- demonstrated leadership, sound judgment, professionalism, and commitment to exceptional guest service
Job Duties
- Serve as the primary contact for clients following the sales process, managing all event planning details through completion
- plan, coordinate, and oversee corporate meetings, conferences, and VIP functions, and special events
- assist with weddings, social events as needed
- conduct planning meetings, site visits, and pre-convention meetings to identify client expectations and event requirements
- prepare, review, and distribute Banquet Event Orders (BEOs), event resumes, floor plans, and other event documentation
- coordinate event logistics with Banquets, Culinary, Stewarding, Front Office, Housekeeping, Engineering, Security, Audio Visual, Spa, and all supporting departments
- ensure all event details are communicated accurately and executed according to client expectations and luxury brand standards
- monitor event execution on-site and proactively resolve operational challenges or guest concerns
- coordinate catering arrangements for hotel-sponsored and community events
- reserve and coordinate meeting space for executive meetings, VIP internal functions, and hotel leadership events
- assist the Director of Sales and Marketing and Director of Food and Beverage with weekly banquet forecasting and reporting to support revenue goals and key business indicators (KBIs)
- monitor event revenue, labor expenses, and departmental productivity to maximize profitability
- review contracts, billing instructions, deposits, banquet checks, and final invoices for accuracy
- process departmental purchase orders and invoices through BirchStreet while maintaining accurate financial records
- oversee departmental administrative operations, including ordering office supplies, stationery, meeting planner amenities, and event materials
- coordinate seasonal hotel decor initiatives, including holiday decorations, in partnership with Engineering, Grounds, and approved vendors
- monitor TrustYou MICE survey results and guest feedback, distribute reports, identify trends, and partner with operational leaders to improve the meeting planner experience
- maintain organized event files, departmental records, and operational documentation
- ensure conference services offices, storage areas, equipment, and workspaces are maintained in a professional and organized manner
- build strong relationships with clients, vendors, meeting planners, and internal stakeholders to create exceptional experiences and encourage repeat business
- mentor, coach, and support Event Services colleagues through ongoing training and professional development
- foster strong working relationships across all hotel departments to ensure seamless communication and operational excellence
- participate in departmental meetings, budgeting, forecasting, and continuous improvement initiatives
- support hotel-wide events, community partnerships, and special projects as assigned
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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