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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
JW Marriott Miami Turnberry Resort & Spa is a luxury resort located in Aventura, Florida, offering a premier destination for guests seeking an exceptional experience in hospitality, recreation, and event management. The resort is owned and operated by Fontainebleau Development, an independent franchisee separate from Marriott International, Inc., managing all aspects of employment policies and operations at the property. The resort features expansive meeting and event spaces, upscale guest accommodations, recreational amenities, and a dedicated team focused on delivering seamless and high-quality guest service. JW Marriott Miami Turnberry Resort & Spa is renowned for catering to a diverse clientele, including... Show More
Job Requirements
- Professional demeanor appropriate for a luxury environment
- Ability to sit at a desk in front of a computer screen continuously and perform fine manipulation
- Ability to use telephone and computer keyboard on a daily basis
- Physically fit to lift, pull and push items up to 50 pounds
- Ability to stand, walk, reach and bend throughout the shift
- Ability to perform multiple tasks in a fast-paced environment
- 3-5 years experience in event management at a luxury property preferred
- Knowledge of CI-TY software preferred
- Ability to communicate in English
- Ability to work flexible schedules including holidays and weekends
- Ability to work with financial data and basic arithmetic
- 4-year university degree preferred or equivalent experience
Job Qualifications
- 4-year university degree preferred or equivalent experience in luxury hotels/resorts
- 3-5 years experience in event management at a luxury property preferred
- Knowledge of CI-TY preferred
- Proven organizational, interpersonal and communication skills
- Possess sound strategic and tactical decision making skills
- Knowledge of catering and events market
- Knowledge of diverse events such as bar mitzvahs, corporate events, reunions, golf tournaments
- Proven ability to handle complex group and social events
- Ability to communicate in English
- Second language is a plus
- Ability to work flexible schedules including holidays and weekends
- Ability to work with and understand financial information and data
- Physical fitness to perform duties in a fast-paced environment
Job Duties
- Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management
- Lead pre-event and post-event meetings for assigned groups
- Identify operational challenges associated with assigned groups and work with property staff and clients to solve challenges or develop alternative solutions
- Manage client budgets to maximize revenue and meet client needs
- Manage group room blocks and meeting space for assigned groups
- Up-sell products and services throughout the event process
- Participate in client site inspections and assist with the sales process when necessary
- Act as a liaison between field sales person and client throughout the event process (pre-event, event, and post-event)
- Forecast group sleeping rooms and event revenue (catering and audio-visual) for assigned groups
- Review billing and payments with clients
- Work closely with Accounting on pre/post event billing arrangements
- Follow up with customers post-event
- Greet customers during the event phase and hand-off to the Event Operations team for execution
- Review comment cards and guest satisfaction results with associates
- Coordinate and communicate verbally and in writing with client regarding event details
- Maintain efficient use of function space and accurate function types in CI-TY
- Maintain accurate housing/guest room pick-up information in CI-TY
- Detail all food, beverage, set-up, décor, entertainment, optional activities, transportation, and other event-related details
- Communicate event orders and details with all operating departments
- Complete and ensure all event paperwork is accurate and distributed timely
- Attend all intra/inter-departmental meetings as assigned
- Assist with potential clients (site-inspections/FAMs) as required
- Assist the Senior Director of Catering & Events and Banquet Operations with budgets and forecasts
- Inspect function space for physical appearance and maintenance needs
- Perform other reasonable duties as required by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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