Senior Event Manager

Marriott International is a global leader in the hospitality industry, renowned for its commitment to exceptional service, innovation, and creating memorable experiences for guests. Established as one of the most respected hotel companies worldwide, Marriott operates a broad portfolio of hotels and related lodging facilities that cater to diverse customer segments ranging from luxury to budget-conscious travelers. With a focus on quality, consistency, and customer satisfaction, Marriott has earned a reputation for excellence and continues to set industry standards through its comprehensive approach to hospitality management and customer care.

The role of Event Manager at Marriott International is a dynamic and integral position within the property’s event management team. This professional is entrusted with preparing all event documentation and coordinating closely with Sales, various property departments, and customers to ensure a cohesive, high-quality service experience throughout the pre-event, event, and post-event phases. The position primarily manages complex events and ensures a smooth transition between sales and service teams, maintaining a consistent high standard for client engagements.

Event Managers at Marriott focus on recognizing opportunities to enhance revenue by intelligently up-selling and recommending event enhancements that contribute to creating outstanding experiences. This role also supports and sometimes acts on behalf of the Director of Event Management or Director of Event Planning and Operations during their absence. As the primary contact on the property after sales turnover, the Event Manager is responsible for overseeing the customer’s journey to ensure satisfaction and excellence throughout their event experience.

Key responsibilities include managing event operations by leading pre-event and post-event meetings, solving challenges related to event execution, managing budgets to maximize revenue while meeting customer needs, and overseeing group room blocks and meeting spaces. The Event Manager also plays a vital role in marketing and sales, participating in customer site inspections, acting as a liaison between sales and customers, and promoting additional products and services.

A significant portion of the role also involves managing the profitability of events by forecasting group sleeping rooms, catering, and audiovisual revenue, as well as reviewing client billing and payments. Furthermore, the Event Manager is committed to delivering exceptional customer service by engaging with guests for feedback, addressing concerns promptly, ensuring visibility during all phases of the event process, and continuously striving to improve service performance.

The position requires a high school diploma or GED with two years of relevant event management experience, or alternatively, a two-year degree in fields such as Hotel and Restaurant Management, Hospitality, Business Administration, or related areas, with no prior work experience required. Marriott International is devoted to creating an inclusive workplace culture, welcoming individuals from all backgrounds and fostering an environment where the unique talents and experiences of its associates are valued and celebrated. The company stands firmly against any form of discrimination and maintains a strong commitment to equal opportunity employment.