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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $71,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule
Job Description
The Pennsylvania Convention Center (PCC) is a premier events venue located in Philadelphia, Pennsylvania. Renowned for its state-of-the-art facilities and strategic location, the Convention Center hosts a wide array of events including large conventions, exhibitions, consumer shows, and meetings that attract regional, national, and international attendees. Operated in partnership with ASM Global, a global leader in venue management, PCC is dedicated to providing outstanding customer service, innovative event management solutions, and functional event spaces that meet the high standards of diverse clients.
As a key player in the hospitality and events industry, the Pennsylvania Convention Center offers a dynamic and... Show More
As a key player in the hospitality and events industry, the Pennsylvania Convention Center offers a dynamic and... Show More
Job Requirements
- Bachelor's degree in hospitality, business, facility management or related field
- Minimum 3 years of experience in hospitality or customer service
- Minimum 3 years of event planning, meeting planning, or production experience
- Ability to work independently and multitask effectively
- Ability to use Ungerboeck Event Management software (EBMS) after training
- Availability to work extended hours including nights, weekends, and holidays
- Excellent interpersonal and communication skills
- Strong organizational and planning skills
- Ability to respond promptly to emergency situations
- Physical ability to stand or walk up to 8-10 hours daily
- Professional demeanor and ethical standards
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Ability to collaborate with multiple stakeholders
- Willingness to support safety programs and departmental goals.
Job Qualifications
- Bachelor's degree in hospitality, business, facility management or related field
- Minimum 3 years of experience in hospitality or customer service
- Minimum 3 years of event planning, meeting planning, or production experience
- Certified Meeting Planner (CMP) preferred
- Exceptional interpersonal, organizational, communication, and presentation skills
- Excellent negotiation skills
- Excellent business judgment and timely decision-making ability
- Strong planning, organizing, and prioritizing skills
- Ability to work independently with minimal supervision
- Ability to multitask effectively and efficiently
- Self-motivated and energetic
- Ability to use Ungerboeck Event Management software (EBMS) after training
- Strong problem-solving skills and ability to analyze information
- Forward-thinking and creative individual with high ethical standards
- Ability and willingness to work extended hours including evenings, weekends, and holidays
- Professional image and attitude
- Strong computer skills including Microsoft Word, Excel, and PowerPoint proficiency.
Job Duties
- Assist with supervision of Event Managers and Event Coordinators
- Meet with customers to plan and organize assigned meetings and events
- Coordinate activities with various service contractors for assigned meetings and events
- Assign events to event management team in absence of Director of Event Management
- Provide exceptional customer service, hospitality, and prompt attention to customer needs
- Provide timely and accurate information necessary for event production
- Manage multiple events and phases of event production
- Act as key contact with customers for communication and logistical requirements
- Implement facility rules, regulations, policies and procedures
- Anticipate problems and propose appropriate solutions
- Review and approve event requirements prior to weekly staff meeting
- Guide customers in the preparation of events by interpreting and explaining contract provisions, policies, and procedures
- Inform customers on the status of deadline schedules, including floor plan submissions and insurance requirements
- Provide clear, concise, and timely communication of detailed requirements to operational departments
- Assist in scheduling operational set-ups to provide equipment or service needs
- Monitor and supervise facility set-up as required
- Assist in training event services staff
- Serve as primary or secondary liaison between customers and facility departments
- Monitor in-house events maintaining close contact with customers and facility staff
- Attend planning, organization, and other event and facility meetings
- Support secondary event manager program
- Be accessible 24 hours per day in case of emergencies
- Collaborate with Pennsylvania Convention Visitors Bureau, contractors, and internal partners
- Manage event decisions based on PCC/ASM Global policies
- Maintain awareness of surroundings to prevent accidents
- Ensure availability of PCC/ASM Global equipment contracted for customer use
- Serve as manager on duty as required
- Work extended/irregular hours including nights, weekends, and holidays
- Promote and fulfill ASM Global goals and brand promise
- Participate in safety programs
- Assist with various projects and special assignments
- Cover primary, secondary shifts and event floor manager responsibilities
- Perform other duties as assigned.
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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