Senior Event Coordinator, DTickets

Deloitte is one of the world's leading professional services firms, providing audit, consulting, tax, and advisory services to clients across various industries. The company is renowned for its commitment to innovation, quality, and impactful solutions, empowering businesses to perform at their best. With a global presence and a culture rooted in collaboration and inclusivity, Deloitte fosters a dynamic workplace that encourages professional growth and values diversity. As a leader in the industry, Deloitte continuously strives to transform challenges into opportunities, leveraging cutting-edge technology to drive meaningful results for clients and communities alike.

The role of Senior Event Coordinator (Ticket Administrator) at Deloitte offers a unique opportunity to be at the heart of the Deloitte Tickets program, coordinating and managing ticket portfolios for specific markets. This position demands a highly organized, proactive individual who thrives in a collaborative environment and is passionate about delivering outstanding customer experiences. The Ticket Administrator is instrumental in managing the end-to-end ticket administration process, ensuring smooth event logistics while adhering to established protocols and guidelines.

In this role, you will work closely with Marketplace Professionals (MPs), the Chief of Staff, and various stakeholders across multiple markets to align ticket management efforts with client and internal priorities. This involves understanding and negotiating contract terms, planning resource utilization, and fostering valuable relationships with internal teams and external vendors, including venues and food and beverage providers. You will play a pivotal role in driving ticket expansion initiatives that benefit PPMDs, enhance business development, and ensure economic viability.

The Ticket Administrator will also be responsible for customizing and publishing market-specific communications related to ticketing and events, monitoring and analyzing ticket utilization, processing vendor payments with strict adherence to contract specifications, and managing the Ticket Management System (TMS). This comprehensive system management includes entering event details, setting pricing, and handling approval workflows. Additionally, the role entails coordinating ticket distribution, collecting user feedback, troubleshooting issues, and maintaining clear communication channels.

The internal operations team at Deloitte, to which the Ticket Administration Team belongs, provides a wide range of hospitality and business services designed to create a seamless and customer-centric experience for Deloitte professionals, clients, and guests. The Ticket Administration Team is a diverse and inclusive, virtual group of professionals distributed across the country. This environment encourages teamwork, knowledge sharing, and continuous learning, supporting members in developing their skills and advancing their careers.

This position requires a minimum of three years of related hospitality or office support experience within corporate, service-oriented, or customer-centric settings. High school diploma is mandatory, and proficiency in various technical platforms such as Microsoft Office, Teams, OneNote, OneDrive, SharePoint, and ticket management systems is highly valued. Candidates must be flexible to work occasional overtime, including nights and weekends, aligning with event schedules. Legal authorization to work in the United States is also essential.

Preferred candidates hold a bachelor's degree and possess excellent communication, critical thinking, decision-making, and conflict resolution skills. Demonstrated ability in problem-solving and negotiation is fundamental, along with willingness to cross-train and take on additional responsibilities or projects when necessary. Joining Deloitte as a Senior Event Coordinator is not only about managing tickets but about contributing to a dynamic team that delivers exceptional experiences and supports the firm’s broader mission of excellence and client success.