Senior Director, Property & Operations Analytics

Bethesda, MD, USA|Remote, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $151,100.00 - $237,700.00

Work Schedule

Standard Hours

Benefits

401(k) Plan

stock purchase plan

Discounts at Marriott properties

Commuter Benefits

employee assistance plan

Childcare discounts

Medical Coverage

dental coverage

vision coverage

health care flexible spending account

Dependent Care Flexible Spending Account

Life insurance

Disability insurance

accident insurance

adoption expense reimbursements

Paid parental leave

educational assistance

Paid sick leave (Washington applicants)

Paid Time Off

hybrid work environment

Job Description

Marriott International is a globally renowned hospitality company known for its dedication to exceptional guest experiences, innovative service delivery, and continuous improvement across its wide portfolio of hotels and properties. Headquartered in Bethesda, Maryland, Marriott International has established itself as a leader in the lodging industry, combining a global reach with local expertise to provide top-tier services to travelers around the world. The company’s commitment to diversity, equity, and inclusion fosters a culture that values collaboration, innovation, and accessibility, supporting associates and guests alike. Marriott International’s enterprise-wide emphasis on data-driven decision-making and analytics reflects its forward-thinking approach to maintaining market leadership and operational excellence.

The Senior Director, Property & Operations Analytics is a pivotal leadership role within Marriott’s Enterprise Data, Analytics & AI (D&AI) organization. This full-time management-level position, based at the Marriott International headquarters in Bethesda, Maryland, offers a competitive salary range from $151,100 to $237,700 annually, with additional bonus and stock package eligibility. This role is designed for an analytics expert with significant leadership experience who will strategically lead efforts to elevate analytics, measurement practices, and decision support across the entire property and hotel operations lifecycle.

The Senior Director partners closely with diverse teams across Global Operations, Brand & Lodging Product, Quality, Owner & Franchise Services, and regional Continent teams. Their leadership drives operational performance improvements, optimizes guest experience, and provides crucial insights to inform enterprise and owner-level decisions. This position serves as a critical force in modernizing Marriott’s analytical capabilities by introducing innovative measurement frameworks and strengthening experimentation and pilot program assessments.

In this role, the Senior Director leads multiple agile pods within the D&AI operating model, setting standards and ensuring progress on enterprise priorities, data quality improvements, and flagship projects such as ITR Drivers, hotel decisioning tools like QPower, and the evolution of guest satisfaction measurement systems. The position demands an individual capable of serving as an Analytics Guild Leader, fostering cross-functional partnerships and influencing senior leadership through clear, data-driven storytelling.

Overall, this role is instrumental in transforming Marriott’s property-level execution analytics, driving stronger guest experiences, improving operational decisions, and generating long-term value for owners and the enterprise. The successful candidate will be part of Marriott’s commitment to innovation, inclusivity, and excellence, contributing to sustained growth within one of the world’s premier hospitality companies.

Job Requirements

Bachelor’s degree in Business, Analytics, Data Science, Economics, Engineering, or related field required
master’s degree or MBA preferred
10+ years of progressive experience in analytics, strategy, operations, or related disciplines with significant leadership responsibility
proven experience driving measurement and analytics for complex operational environments
demonstrated ability to influence senior executives and drive adoption of analytics in business decision making
hospitality, lodging operations, quality, or asset focused experience required
deep understanding of hotel operations, service delivery, and operational drivers of guest experience
strong analytical, conceptual, and systems thinking skills
demonstrated experience communicating with and influencing senior executives and driving enterprise level analytics adoption
experience operating in agile, product oriented analytics models

Job Qualifications

Bachelor’s degree in Business, Analytics, Data Science, Economics, Engineering, or related field
master’s degree or MBA preferred
10+ years of progressive experience in analytics, strategy, operations, or related disciplines with significant leadership responsibility
proven experience driving measurement and analytics for complex operational environments
demonstrated ability to influence senior executives and drive adoption of analytics in business decision making
hospitality, lodging operations, quality, or asset focused experience required
deep understanding of hotel operations, service delivery, and operational drivers of guest experience
strong analytical, conceptual, and systems thinking skills
demonstrated experience communicating with and influencing senior executives
experience operating in agile, product oriented analytics models

Job Duties

Define and execute the analytics vision for Property & Operations in alignment with enterprise priorities and D&AI strategy
introduce innovative measurement practices, frameworks, and analytical approaches
act as a thought leader on how property condition, service execution, staffing, and operational trade-offs influence guest experience, brand health, and owner value
own measurement strategy for operations pilots, initiatives, and field tests ensuring clear success metrics and post pilot recommendations
translate pilot and initiative results into insights and decision guidance for senior leaders, operations forums, and owners
continuously assess current KPIs and scorecards and recommend improvements
provide analytics oversight across Global Ops domains including Rooms, F&B, Spa, Engineering, Staffing/Labor, and Service Operations
lead development of measurement frameworks for complex operational areas
deepen team expertise in systems and data sources across Global Operations
ensure analytics reflect real operational realities and are trusted
lead analyses and models assessing hotel performance drivers including renovation impact and operational effectiveness
synthesize data from multiple sources including GuestVoice/ITR and financial signals
deliver executive-ready insights communicating significance and action steps
serve as Analytics Guild Leader setting standards and capability roadmaps
work closely with other leaders for coordinated progress on priorities, initiatives, and data debt
drive alignment on large cross-pod efforts and modernization of guest satisfaction measurement
serve as primary analytics partner to Global Operations, Quality, Asset Management, Brand Operations, Development, and Continent leadership
embed analytics into operational planning and standards governance
influence leaders through relationships, credibility, and data storytelling
lead, mentor, and inspire senior analytics team
elevate team capabilities in measurement design, causal analysis, experimentation, and operational decisioning
foster a culture of ownership, learning, and continuous improvement