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Senior Director, Property & Operations Analytics
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $151,100.00 - $237,700.00
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Medical Coverage
dental coverage
vision coverage
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
educational assistance
Paid sick leave (Washington applicants)
Paid Time Off
hybrid work environment
Job Description
Marriott International is a globally renowned hospitality company known for its dedication to exceptional guest experiences, innovative service delivery, and continuous improvement across its wide portfolio of hotels and properties. Headquartered in Bethesda, Maryland, Marriott International has established itself as a leader in the lodging industry, combining a global reach with local expertise to provide top-tier services to travelers around the world. The company’s commitment to diversity, equity, and inclusion fosters a culture that values collaboration, innovation, and accessibility, supporting associates and guests alike. Marriott International’s enterprise-wide emphasis on data-driven decision-making and analytics reflects its forward-thinking approach to maintaining market... Show More
Job Requirements
- Bachelor’s degree in Business, Analytics, Data Science, Economics, Engineering, or related field required
- master’s degree or MBA preferred
- 10+ years of progressive experience in analytics, strategy, operations, or related disciplines with significant leadership responsibility
- proven experience driving measurement and analytics for complex operational environments
- demonstrated ability to influence senior executives and drive adoption of analytics in business decision making
- hospitality, lodging operations, quality, or asset focused experience required
- deep understanding of hotel operations, service delivery, and operational drivers of guest experience
- strong analytical, conceptual, and systems thinking skills
- demonstrated experience communicating with and influencing senior executives and driving enterprise level analytics adoption
- experience operating in agile, product oriented analytics models
Job Qualifications
- Bachelor’s degree in Business, Analytics, Data Science, Economics, Engineering, or related field
- master’s degree or MBA preferred
- 10+ years of progressive experience in analytics, strategy, operations, or related disciplines with significant leadership responsibility
- proven experience driving measurement and analytics for complex operational environments
- demonstrated ability to influence senior executives and drive adoption of analytics in business decision making
- hospitality, lodging operations, quality, or asset focused experience required
- deep understanding of hotel operations, service delivery, and operational drivers of guest experience
- strong analytical, conceptual, and systems thinking skills
- demonstrated experience communicating with and influencing senior executives
- experience operating in agile, product oriented analytics models
Job Duties
- Define and execute the analytics vision for Property & Operations in alignment with enterprise priorities and D&AI strategy
- introduce innovative measurement practices, frameworks, and analytical approaches
- act as a thought leader on how property condition, service execution, staffing, and operational trade-offs influence guest experience, brand health, and owner value
- own measurement strategy for operations pilots, initiatives, and field tests ensuring clear success metrics and post pilot recommendations
- translate pilot and initiative results into insights and decision guidance for senior leaders, operations forums, and owners
- continuously assess current KPIs and scorecards and recommend improvements
- provide analytics oversight across Global Ops domains including Rooms, F&B, Spa, Engineering, Staffing/Labor, and Service Operations
- lead development of measurement frameworks for complex operational areas
- deepen team expertise in systems and data sources across Global Operations
- ensure analytics reflect real operational realities and are trusted
- lead analyses and models assessing hotel performance drivers including renovation impact and operational effectiveness
- synthesize data from multiple sources including GuestVoice/ITR and financial signals
- deliver executive-ready insights communicating significance and action steps
- serve as Analytics Guild Leader setting standards and capability roadmaps
- work closely with other leaders for coordinated progress on priorities, initiatives, and data debt
- drive alignment on large cross-pod efforts and modernization of guest satisfaction measurement
- serve as primary analytics partner to Global Operations, Quality, Asset Management, Brand Operations, Development, and Continent leadership
- embed analytics into operational planning and standards governance
- influence leaders through relationships, credibility, and data storytelling
- lead, mentor, and inspire senior analytics team
- elevate team capabilities in measurement design, causal analysis, experimentation, and operational decisioning
- foster a culture of ownership, learning, and continuous improvement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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