Senior Director, Account Management

Kirkland, WA, USA|Onsite

Job Overview

Compensation

Salary

Range $185,000.00 - $210,000.00

Benefits

Medical

Vision

Dental

Wellness credit

flexible vacation policy

paid company holidays

401k

Casual dress code

Commuter Benefits

Standing desk options

company-sponsored events

hybrid work schedule

Job Description

LevelTen Energy is a pioneering company dedicated to accelerating the global energy transition by providing the world's largest clean energy marketplace. Founded in 2016, LevelTen Energy connects buyers and sellers of clean energy through an innovative platform that combines market intelligence reports, software tools, and transaction support, enabling faster and more efficient deal-making. The company has successfully facilitated over $14.8 billion in clean energy transactions and continues to lead in advancing sustainable energy solutions. With a focus on technology, data, and customer engagement, LevelTen Energy serves a diverse range of stakeholders including developers, corporate and utility buyers, advisors, partners, and data centers keen on integrating clean energy solutions into their operations.

The Senior Director of Account Management, North America, plays a critical role within LevelTen Energy by leading the customer engagement efforts across the region. This senior leadership position is responsible for managing every active account in North America, ensuring the retention, growth, and activation of marketplace participants. The role reports directly to the VP of Customer Engagement and carries significant responsibility for driving the recurring and transactional revenue for the company’s North American book of business. The Senior Director will lead a talented team tasked with operationalizing account management strategies that boost subscription renewals, minimize churn, and expand marketplace engagement.

As a builder role at an exciting inflection point in the energy transition, this position requires a strategic thinker and an experienced leader with a proven track record in customer success and account management within the clean energy or related industries. The role combines operational leadership, team development, and cross-functional collaboration to create seamless account experiences that drive customer satisfaction and long-term loyalty. Candidates will be expected to establish best practices in customer health scoring, quarterly business reviews, and customer journey management tailored to diverse segments including developers, corporate buyers, and hyperscalers.

LevelTen Energy offers a vibrant and inclusive workplace based in Seattle with a hybrid work model, providing flexibility and a collaborative environment for its employees. This role offers a competitive compensation package, including a base salary estimated between $185,000 and $210,000, with a total on-target earnings (OTE) range from $250,000 to $280,000, reflecting a substantial commission structure and equity opportunities to reward top performance. The company values diversity and equal opportunity and is committed to supporting applicants with disabilities throughout the recruitment process.

Job Requirements

Must be legally authorized to work in the U.S. without a current or future need for visa sponsorship
10+ years of professional work experience in related industries
Bachelor's degree required
Experience leading and managing teams
Proven ability in customer success and account management
Strong proficiency with Salesforce platform
Excellent executive communication skills
Willingness to travel up to 15 percent
Ability to work in a hybrid office environment in Seattle, WA, remote considered in exceptional cases

Job Qualifications

10+ years of professional work experience, with significant experience in a relevant clean energy, utility, or related industry field
Bachelor's degree required
Demonstrated ability to lead teams, extract complex challenges, and distill them into clear management recommendations and actions
Demonstrated ability to think strategically with the end in mind and develop plans that meaningfully impact an enterprise customer engagement function
Viewed as a leader within prior organizations by executive leadership and peers with a track record of building credibility internally and externally
Salesforce fluency confident driving forecasting, pipeline hygiene, account planning, and dashboard-based team management
Strong command of modern customer success methodology health scoring, QBRs, segmentation, NRR motions, and structured customer journeys
Experience selling, renewing, or managing accounts for a data subscription or SaaS data product
Excellent executive communication, stakeholder management, and customer-facing presence with senior buyers, developers, and partners
People-leadership instincts: develops talent, holds the bar, and creates clarity for a team operating across diverse customer segments

Job Duties

Own North American renewal and net retention performance
Deliver against subscription retention targets across the NA book of business
Build and operationalize a renewals motion that works across developer, buyer, advisor, and data center segments
Surface churn risk early, lead save plays, and ensure forecast accuracy in Salesforce
Drive net revenue retention through structured expansion plays within existing accounts
Drive marketplace engagement across the NA customer base
Increase the rate at which active accounts submit projects, issue buy-side RFPs, respond to surveys, and contribute market signals to the LevelTen ecosystem
Partner with Product and Marketing on engagement campaigns and customer education that drive recurring marketplace activity
Connect customer engagement to success fee revenue by helping accounts move opportunities through to executed transactions
Lead and develop a high-performing team
Manage a 7-person organization with 3 direct reports, including a manager layer
Coach, hire, and level up talent across the team
Install consistent account management playbooks, QBR cadences, and customer health-scoring practices
Develop high-potential team members into the next generation of LevelTen leaders
Lead cross-functionally across Customer Engagement and the broader business
Partner with North American Sales leadership on new-business-to-AM handoffs and joint account expansion
Partner with European Account Management and Sales leadership to maintain a globally consistent customer experience and effectively manage global accounts
Partner with Sales Operations on Salesforce hygiene, reporting, and enablement
Represent the voice of the North American customer to Product and the broader leadership team
Own executive engagement with strategic NA accounts
Maintain senior relationships with named strategic customers across developers, corporate buyers, utilities, advisors, and hyperscalers
Be a credible, senior voice with C-suite stakeholders on the clean energy market, LevelTen's products, and the marketplace opportunity
Travel up to 15 percent for customer visits, industry events, and team gatherings