Senior Dining Room Manager

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $33.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

bonus and/or long-term incentive units

comprehensive medical and financial benefits

Job Description

Disneyland Resort's Napa Rose is the epitome of fine dining excellence, nestled within the luxurious surroundings of Disney's Grand Californian Hotel in Anaheim, California. Recognized as a Forbes 4-Star restaurant, Napa Rose is celebrated for its extraordinary hospitality, exceptional culinary craftsmanship, and an Award-Winning Wine List and Bar Program. This upscale dining destination is a benchmark of sophistication and innovative guest experiences, continuously setting the standard in the hospitality industry. As it approaches its 25th anniversary in 2026, Napa Rose seeks a visionary leader to uphold and advance its legacy of excellence.

The Senior Dining Room Manager at Na... Show More

Job Requirements

Six years leadership or managerial experience
Extensive wine expertise
Certification in wine education or equivalent experience
Ability to work in a fast-paced environment
Strong verbal and written communication skills
Proficiency in Microsoft Office products
Ability to coach and mentor Cast Members
Understanding of financial operations including P&L
Flexibility to work variable shifts including weekends and holidays
Ability to collaborate with various hotel departments
Demonstrated guest service skills
Strong organizational and time management skills
Bilingual skills preferred
Prior experience at a Michelin-starred or Forbes-rated fine dining restaurant preferred
Experience driving revenue and labor management
Ability to drive high-level guest service
Proven business acumen and leadership
Court of Master Sommelier's Introductory Level or higher preferred

Job Qualifications

Extensive wine expertise
Certification in wine education or equivalent experience
Leadership experience engineering a high-end bar menu focused on craft cocktails
Ability to articulate current trends in the fine dining space
Deep understanding of fine dining cooking terms and techniques
Six years leadership or managerial experience
Strong verbal and written communication skills including conflict resolution, problem-solving, and decision-making
Proficient in reading and interpreting Profit & Loss statements
Recognized as a positive leadership role model
Proven ability to lead teams effectively and hold self and others accountable
Ability to work independently and collaboratively
Demonstrated operational guest service experience
Strong organizational and multi-tasking skills
Proficiency in Microsoft Office and adaptability to new technology
Ability to coach Cast Members effectively
Knowledge of financial aspects of operations
Strong planning and organizational skills
Ability to collaborate across departments
Highly motivated and results-oriented
Skilled in problem-solving and decision-making
Ability to influence and motivate peers
Effective change agent

Job Duties

Provide a world-class fine dining experience by focusing on Disney Service Standards to maintain the restaurant's Forbes rating
Demonstrate commitment to excellence by working in the operation daily, interacting with guests and cast members, and resolving issues
Maintain a positive attitude and strong cast focus to inspire, engage, coach, and develop a diverse and talented team
Recognize and hold cast members accountable for delivering excellence in safety, courtesy, inclusion, show, and efficiency
Exceed guest expectations to help achieve and maintain a Forbes 5-star rating
Serve as a functional and subject matter expert of the operation
Manage daily staffing levels and anticipate shift coverage needs based on demand
Participate in departmental meetings and communicate relevant information to cast members
Support local projects and monitor potential impacts to guest and cast experiences
Act as a change agent to integrate processes, remove barriers, and align performance goals
Help develop and drive changes to enhance overall revenue goals of the operation

Job Location

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