Senior Customs Trade Specialist

Memphis, TN, USA|Remote, Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $14.45 - $22.92

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plan

Tuition Reimbursement

Paid training

hybrid work schedule

Job Description

FedEx Logistics, a division of FedEx Corporation, is a global leader in freight forwarding and logistics services, dedicated to helping businesses navigate the complexities of international shipping. With a robust infrastructure that spans across the globe, FedEx Logistics provides comprehensive solutions including ocean and air freight forwarding, surface transportation, customs brokerage, trade advisory services, and advanced e-commerce facilitation. This company is known for its commitment to excellence, innovation, and customer service, offering tailored logistics solutions that meet the dynamic needs of global trade in a reliable, timely, and efficient manner.

FedEx Logistics is currently seeking a knowledgeable and detail-oriented Customs Documentation Coordinator to join their team. This hybrid full-time position (Monday through Friday, 7:30 AM – 4:30 PM) offers a salary range of $14.45 to $22.92 per hour, depending on experience and qualifications. The role is based in a dynamic environment where you will collaborate with various stakeholders including customers, carriers, government agencies, and internal departments to ensure accurate and compliant processing of international shipment documentation. Paid training is provided to equip you with the necessary tools and knowledge to excel in this role.

As a Customs Documentation Coordinator, you will be responsible for the coordination and processing of documentation required by U.S. Customs and participating government agencies for high-risk and complex shipments identified by regulatory requirements and tariff classifications. Your work ensures that shipments comply with all legal and organizational policies, minimizing the risk of liquidated damages and penalties through precise classification and application of duties and preferences. A significant part of the role involves engaging directly with customers to clarify commodity classifications and providing impeccable customer service throughout the process.

The role demands a thorough knowledge of customs regulations, harmonized tariff schedules, and the ability to navigate multiple systems and resources such as databases, SOPs, tariff books, and government websites. You will be responsible for data entry, filing, reconciling entries, and maintaining meticulous records to comply with government record-keeping requirements. Your problem-solving skills and organizational abilities will be crucial as you handle a high volume of time-sensitive work independently and with minimal supervision.

Working at FedEx Logistics means being part of a respected company with a strong commitment to diversity, equal opportunity, and employment equity, including veterans and people with disabilities. The company provides excellent benefits including health, vision, and dental insurance, retirement plans, and tuition reimbursement, promoting a supportive work environment that encourages career development and lifelong learning. Employees benefit from a culture that values teamwork, respect, and customer-focused solutions in a fast-paced transportation and logistics industry.

Job Requirements

Associates degree or equivalent preferred
six months brokerage experience required
one year experience with customer contact required
data entry and keyboard experience required
working knowledge of MS Office and Outlook
CCS and/or Brokers license preferred
required use of MS Office, Outlook, and office equipment such as phone, fax, photocopier, printer, scanner
excellent communication skills, verbal and written
organizational and interpersonal skills
problem-solving skills
ability to handle high volume work and time-sensitive tasks
ability to work independently with minimum supervision
ability to use multiple systems and reference material
interaction with customers, carriers, brokers, government agencies, internal staff, management, and departments
knowledge of customs regulations and harmonized tariff schedules required

Job Qualifications

Associates degree or equivalent preferred
six months brokerage experience required
one year experience with customer contact required
data entry and keyboard experience required
working knowledge of MS Office and Outlook
CCS and/or Brokers license preferred
excellent verbal and written communication skills
strong organizational and interpersonal skills
problem-solving skills
ability to handle high volume and time-sensitive work
ability to work independently
ability to use multiple systems and reference materials
knowledge of customs regulations and harmonized tariff schedules

Job Duties

Coordinate documentation required by U.S. Customs and government agencies for high-risk shipments
provide impeccable customer service
engage with customers regarding commodity classifications and duty preferences
obtain correct classification of goods from databases, SOPs, tariff books, or customs
perform data entry and processing of import documentation
maintain shipment documentation in compliance with record-keeping requirements
adhere to international importing and exporting regulations
work with internal staff, other FedEx offices, customers, and government agencies
process agency brokerage shipments
handle remote filings
perform entry reconciliations and reviews
follow up on customs matters and resolve problems
ensure compliance with government and organizational policies
perform other assigned duties