Job Overview
Compensation
Hourly
Range $29.53 - $44.29
Work Schedule
Day Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Job Description
FedEx Logistics is a prominent global freight forwarding company specializing in import and export services that enable businesses to access international markets efficiently. As a division of FedEx Corporation, FedEx Logistics offers a comprehensive suite of services, including international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. The company is committed to delivering reliable and high-quality logistical support to customers of all sizes, facilitating seamless global trade and supply chain operations.
This role is intended for individuals who are passionate about providing exceptional customer service and have a deep understanding of customs regulations and freight movement. The position focuses on ensuring timely release and the inbound or outbound movement of freight or cargo by consistently delivering the highest quality service and resolution. It involves proactively leading and guiding team members to achieve operational objectives successfully.
The responsibilities include providing impeccable customer service, preparing and submitting documentation to appropriate parties such as U.S. Customs, agents, and clients to ensure compliance with applicable laws and regulations, and anticipating and resolving issues that could delay freight movement. The role requires maintaining strong relationships with correspondent brokers, trade and business partners, and other service providers to exceed customer service expectations.
Additional duties encompass resolving banking and letter of credit problems, advising customers on payment terms, obtaining payments on delinquent accounts, and resolving billing issues. The position also involves coordinating post-entry activities, performing data input or corrections into computer systems, conducting root cause analyses, managing the entry verification process, and producing operational trend reports.
The job demands effective communication with customers, internal staff, and management, supporting account administrators with various account management activities, and developing strong relationships with customers’ front-line personnel. Candidates must be capable of managing the administration and customs trade processes in support of a small office environment.
This role is remote with a work schedule from Tuesday to Saturday, 1:00 pm to 10:00 pm EST. Candidates living within a 50-mile radius of 3700 N Commerce Drive, East Point, GA 30344, are preferred. Mandatory overtime and working on company-recognized holidays may be required during high volume periods.
FedEx Logistics offers paid training and a salary range of $29.53 to $44.29 per hour, depending on experience, market level, and location. Additional benefits include health, vision, and dental insurance, retirement plans, and tuition reimbursement. FedEx Logistics is an Equal Opportunity Employer, committed to inclusive hiring practices and adhering to various hiring ordinances and pay transparency policies. This opportunity is ideal for individuals seeking a challenging yet rewarding career within the logistics and customs brokerage industry, providing opportunities to grow professionally in a supportive environment.
This role is intended for individuals who are passionate about providing exceptional customer service and have a deep understanding of customs regulations and freight movement. The position focuses on ensuring timely release and the inbound or outbound movement of freight or cargo by consistently delivering the highest quality service and resolution. It involves proactively leading and guiding team members to achieve operational objectives successfully.
The responsibilities include providing impeccable customer service, preparing and submitting documentation to appropriate parties such as U.S. Customs, agents, and clients to ensure compliance with applicable laws and regulations, and anticipating and resolving issues that could delay freight movement. The role requires maintaining strong relationships with correspondent brokers, trade and business partners, and other service providers to exceed customer service expectations.
Additional duties encompass resolving banking and letter of credit problems, advising customers on payment terms, obtaining payments on delinquent accounts, and resolving billing issues. The position also involves coordinating post-entry activities, performing data input or corrections into computer systems, conducting root cause analyses, managing the entry verification process, and producing operational trend reports.
The job demands effective communication with customers, internal staff, and management, supporting account administrators with various account management activities, and developing strong relationships with customers’ front-line personnel. Candidates must be capable of managing the administration and customs trade processes in support of a small office environment.
This role is remote with a work schedule from Tuesday to Saturday, 1:00 pm to 10:00 pm EST. Candidates living within a 50-mile radius of 3700 N Commerce Drive, East Point, GA 30344, are preferred. Mandatory overtime and working on company-recognized holidays may be required during high volume periods.
FedEx Logistics offers paid training and a salary range of $29.53 to $44.29 per hour, depending on experience, market level, and location. Additional benefits include health, vision, and dental insurance, retirement plans, and tuition reimbursement. FedEx Logistics is an Equal Opportunity Employer, committed to inclusive hiring practices and adhering to various hiring ordinances and pay transparency policies. This opportunity is ideal for individuals seeking a challenging yet rewarding career within the logistics and customs brokerage industry, providing opportunities to grow professionally in a supportive environment.
Job Requirements
- HS diploma or GED
- 24 months of brokerage, transportation, or customer service experience
- Proficient with MS Office and Outlook
- Experience using office equipment including phone, fax, photocopier, printer, and scanner
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Strong problem solving skills
- Ability to handle a high volume of work
- Ability to handle time sensitive tasks
- Ability to work independently with minimum supervision
- Ability to work collaboratively on a team
- Proficient in HTS classification and familiar with the harmonized tariff system
- Strong knowledge of U.S. Customs regulations and related federal requirements
Job Qualifications
- HS diploma or GED
- 24 months of brokerage or transportation or customer service experience
- Proficient in MS Office and Outlook
- Strong communication skills, verbal and written
- Excellent organizational and interpersonal skills
- Problem solving abilities
- Ability to handle high volume and time sensitive work
- Ability to work independently and as part of a team
- Proficient in HTS classification and familiar with the harmonized tariff system
- Strong knowledge of U.S. Customs regulations and federal requirements
Job Duties
- Provide impeccable customer service
- Prepare, analyze, and submit documentation to appropriate parties
- Anticipate, identify, and resolve problems delaying freight release or movement
- Maintain relationships with brokers, trade and business partners, and service providers
- Resolve banking and letter of credit problems
- Advise customers on payment terms and resolve billing issues
- Coordinate post-entry activities and manage entry verification
- Perform root cause analysis
- Access client systems as necessary
- Produce operational trend reports
- Support account administrators with account management
- Develop and maintain strong customer relationships
- Facilitate entry processing and exception resolution
- Sort and assign department workload if required
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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