Senior Customer Service Manager

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 strategically located facilities, Uline has earned a reputation for reliability, quality, and exceptional customer service. The company emphasizes a drug-free workplace and ensures a safe and healthy environment for all its employees by requiring pre-employment hair follicle drug screening. All positions offered by the company are on-site, reinforcing the commitment to a collaborative and engaging work culture. As an Equal Employment Opportunity (EEO), Affirmative Action (AA), Veteran, and Disabled employer, Uline fosters a diverse and inclusive workforce.

At the Georgia Branch, located at 705 Braselton Industrial Blvd, Braselton, GA 30517, we are seeking a Senior Customer Service Manager to uphold Uline's legendary fast, friendly, and customer-focused service. With more than 45 years of success, Uline offers career growth with stability, supported by comprehensive benefits and relocation assistance for qualified candidates. This role is pivotal in managing and inspiring a large team, ensuring the delivery of outstanding customer experiences that align with the company's standards.

The Senior Customer Service Manager will lead the day-to-day operations of a contact center with over 90 employees, overseeing both front-line production and back-office functions. This leadership position requires guiding and mentoring managers, team leads, and customer service representatives to maintain exceptional service quality and cultivate a positive company culture. The role demands a hands-on approach in monitoring performance metrics through detailed reports, enabling informed decisions to enhance operational efficiency and customer satisfaction. A key responsibility includes recruiting, retaining, and motivating staff, as well as managing personnel matters such as conducting performance reviews and delivering coaching to foster team development and high performance.

This role is an excellent fit for a driven professional with over five years of experience in customer service operations or management, backed by a bachelor’s degree. Effective communication skills are essential to collaborate with diverse teams and departments across the organization. Uline supports its employees through best-in-class facilities, a first-class fitness center, beautiful walking trails, multiple bonus programs, comprehensive health insurance, a 401(k) plan with employer matching starting day one, paid holidays, generous paid time off, and tuition assistance programs to encourage professional growth. Joining Uline means becoming part of a culture that values its employees and continuously seeks to enhance their career journey and work environment.