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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center
Job Description
Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a strong reputation over more than 45 years for delivering reliable products and services to customers. The company prides itself on a drug-free workplace culture, requiring all new hires to complete a pre-employment hair follicle drug screening. All positions are on-site, promoting a collaborative and dynamic working environment. As an Equal Employment Opportunity employer, Uline embraces diversity and inclusion within its workforce and supports veterans and individuals with disabilities. With a commitment... Show More
Job Requirements
- Bachelor’s degree
- 5 plus years of experience in customer service operations and or management
- Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team
- Effective communication skills with team, colleagues, management and other departments
Job Qualifications
- Bachelor’s degree
- 5 plus years of experience in customer service operations and or management
- Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team
- Effective communication skills with team, colleagues, management and other departments
Job Duties
- Manage day-to-day operations of 100 plus person contact center, including front-line production and back-office operations
- Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture
- Review daily and weekly reports to monitor performance metrics and make improvement recommendations
- Recruit, retain and motivate staff to ensure the highest levels of customer service
- Manage personnel matters including delivering performance reviews and coaching
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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