Senior Customer Relations Specialist, PSA

Collectors is a leading global innovator in technology-driven services dedicated to collectors around the world. Established in 1986, Collectors has built a sterling reputation by grading, authenticating, vaulting, and selling millions of record-setting collectibles through its diverse subsidiaries including PSA, PCGS, Beckett, SGC, and Card Ladder. With headquarters in Santa Ana, California, and additional offices spread across New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France, the company is recognized for advancing and digitalizing the collectible experience, enabling passionate individuals to engage with their treasured items more efficiently and confidently. Employing over 3000 team members worldwide, Collectors deeply values innovation, accuracy, and customer satisfaction as core principles that drive its business forward.

We are currently seeking Senior Customer Relations Specialists to join our PSA Customer Relations team at our Plano, TX office, working full-time onsite. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company globally, having certified over 40 million cards and collectibles valued collectively at more than a billion dollars. The Senior Customer Relations Specialist will play a crucial role in providing exceptional customer service and resolving complex inquiries efficiently. The successful candidate will be part of the Customer Resource Center, which is integrated into operations and works collaboratively across multiple departments to deliver superior results to customers. This role demands a candidate with a minimum of three years of customer relations experience, excellent problem-solving abilities, detailed knowledge of shipping and handling processes, and the capability to effectively de-escalate difficult situations. Strong communication and empathy are vital for this position to maintain PSA’s high standards of customer care.

In this full-time, onsite role, you will report directly to the Assistant Manager, Customer Relations, and engage with both internal teams and external customers to deliver reliable and accurate information. The position requires sound judgment, discretion, and decision-making skills to handle inquiries and claims professionally. The work environment fosters a team-oriented culture, encouraging continuous improvement and collaboration across departments. Candidates should be comfortable using Google Workspace systems and have preferred experience with Salesforce. This position also includes physical requirements such as prolonged computer use, ability to lift materials up to 40 pounds, and responsibilities involving sitting or standing for extended periods. The estimated hourly pay ranges from $23 to $28, commensurate with experience and location. Collectors promotes an inclusive work environment and provides extensive benefits and opportunities for growth to its employees.