Senior Corporate Operations Director - Hotel

Hospitality Spotlight is a specialized recruitment firm dedicated to connecting top talent with leading hospitality organizations across the United States. Their expertise lies in sourcing and placing professionals in various roles within the hospitality sector, including hotels, resorts, and food and beverage establishments. With a strong network and deep industry knowledge, Hospitality Spotlight provides tailored career opportunities for candidates and strategic hiring solutions for clients, ensuring a perfect match that drives success and growth. The firm focuses on understanding the unique culture and needs of each client, enabling them to identify candidates who align with organizational values and operational goals.

The role of Senior Corporate Operations Director for a client based in Irvine, CA, is a pivotal leadership position within a managed hotel portfolio. This position reports directly to the President of the organization and serves as the primary liaison between corporate leadership and individual hotel operational teams. The Senior Corporate Operations Director is responsible for overseeing all aspects of hotel operations, including Rooms and Food and Beverage departments, ensuring consistent and exemplary service standards across all properties.

This role demands a strategic and hands-on leader capable of managing multiple, deadline-driven tasks within a fast-paced environment. The Senior Corporate Operations Director leads hotel teams to enhance financial performance while elevating guest and employee satisfaction, leveraging a variety of tools such as brand resources and industry trend data. Additionally, the role involves assisting with new hotel builds and transitions, ensuring smooth operational rollouts and adherence to brand and company standards.

Key responsibilities include managing operational budgets, monitoring guest service scores and online reviews, creating and implementing standardized operating procedures, and ensuring compliance with quality assurance, safety, environmental, and infection control policies. The director also plays a crucial role in geographic and portfolio-wide capital project oversight and maintaining consistency in operational excellence. Proactive coaching and mentoring of general managers to address operational challenges and foster leadership development are core components of the role.

Candidates must bring a strong passion for hospitality operations, backed by over a decade of diverse experience in hotel operations management, including at least five years at the corporate level. Multi-property, full-service hotel experience is essential, ideally with a mix of brand and independent properties. A bachelor’s degree is required, and bilingual capabilities in Spanish are considered a valuable asset. The successful candidate will demonstrate proven leadership, excellent interpersonal communication, and effective supervisory skills. This opportunity offers an exciting chance to join a thriving team that values innovation, collaboration, and continuous improvement in delivering superior guest experiences.