Senior Convention Services Manager

Omni Oklahoma City Hotel is a prestigious 605-room luxury convention center hotel located in the vibrant heart of downtown Oklahoma City. Positioned adjacent to major landmarks such as the Paycom Center, home of the OKC Thunder, and the Oklahoma Convention Center, this hotel offers guests premier access to the city's bustling attractions and business hubs. The hotel is also conveniently situated across from the expansive 70-acre Scissortail Park, offering visitors a balance of natural beauty and urban excitement. Guests enjoy a range of upscale amenities including the renowned Mokara Spa, six distinctive food and beverage outlets, a 76,000 square-foot meeting and event space, a retail outlet, fitness center, and a rooftop pool overlooking the cityscape. Omni Oklahoma City Hotel is celebrated not only for its luxury accommodations and prime location but also for its commitment to exceptional service and guest satisfaction.

The role of Senior Convention Services Manager at Omni Oklahoma City Hotel is an integral position within the hotel’s Catering and Convention Services Department. This role focuses on ensuring seamless execution and management of conferences and events, contributing to the hotel's reputation as the city’s most elite venue for social and corporate gatherings. The Senior Convention Services Manager acts as the primary liaison between meeting planners and various hotel departments, coordinating comprehensive details such as food and beverage requirements, audio-visual needs, room setups, transportation, and billing instructions. The position demands meticulous attention to detail to prepare accurate conference resumes, manage client expectations, and achieve high customer satisfaction scores through proactive client engagement and onsite visibility during events.

This role involves a dynamic work environment where flexibility is key, including working weekends and holidays to meet the demands of a 24-hour operation. The manager must collaborate closely with banquet managers and other departments to ensure flawless execution of all functions, from pre-event planning and site inspections to post-event evaluations and billing. Establishing and maintaining strong marketplace positioning within Oklahoma City’s social and corporate communities is also a crucial aspect of the role. Candidates for this position should possess excellent communication skills, a professional appearance, strong technical capabilities with industry-specific software, and at least three years of experience in catering sales or convention services at an upscale hotel or resort. Physical requirements include the ability to move and handle objects weighing up to 40 pounds and to work extended shifts involving standing, walking, and repetitive motions. This respected role at Omni Oklahoma City Hotel offers an opportunity to be part of a renowned hospitality team dedicated to delivering exceptional guest experiences and outstanding event services.