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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $35.00 - $38.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Health Insurance
Paid parental leave
Disability insurance
401(k) matching
Tuition Reimbursement
Leadership training provided
Vision Insurance
Parental leave
Life insurance
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and continues to grow rapidly. With a unique and diverse portfolio of owned, managed, and franchised properties across major cities, Sonesta combines full-service and focused hotels in an epic blend to be present wherever guests desire. Committed to delivering service with passion and loyalty with purpose, Sonesta brings amazing hospitality experiences that truly connect with guests. Operating more than 1,000 properties in eight countries and counting, Sonesta prides itself on being driven by the human side of hospitality, where teamwork and dedication foster an environment of excellence... Show More
Job Requirements
- High school degree or equivalent
- 3+ years of sales or conference service experience
- Knowledge of hotel sales and catering preferred
- Ability to work flexible shifts including weekends, holidays, days, nights, and overnights
- Ability to work in fast-paced environment
- Must be able to lift and/or move objects up to 25 pounds occasionally
- Must be able to stand, bend, climb, kneel, and move around frequently
- Must complete full application and attach resume
- Must be able to work on-location only
Job Qualifications
- High school degree or equivalent
- College coursework in related field preferred
- 3+ years sales or conference service experience preferred
- Knowledge of hotel sales and/or catering preferred
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to prioritize and organize work effectively
- Extensive knowledge of hotel and hospitality industry
- Experience with Delphi and Opera PMS is a plus
- Proficient with Microsoft Office Suite or related software
Job Duties
- Maintain strong client relations and ensure successful meeting experience for meeting planners and attendees
- Monitor and manage room blocks according to contract to maximize hotel revenue
- Monitor and enforce program deadline dates and release unused meeting space as needed
- Produce and distribute convention resumes and communicate changes to hotel departments
- Monitor billing, deposits, and review billing statements
- Arrange and lead pre/post-convention meetings
- Review sales contracts and validate details with clients
- Respond to client questions regarding event details and billing
- Partner with hotel operations departments to ensure service quality
- Follow company processes and meet deadlines
- Monitor and assess service and satisfaction trends and implement improvements
- Accurately forecast group room blocks within 5% variance
- Develop and maintain knowledge of market trends and competition
- Participate in banquet and catering forecasting, menu auditing, and process management
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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