Senior Conference Services Sales Manager

Sonesta International Hotels is the eighth largest hotel company in the United States and continues to grow rapidly. With a unique and diverse portfolio of owned, managed, and franchised properties across major cities, Sonesta combines full-service and focused hotels in an epic blend to be present wherever guests desire. Committed to delivering service with passion and loyalty with purpose, Sonesta brings amazing hospitality experiences that truly connect with guests. Operating more than 1,000 properties in eight countries and counting, Sonesta prides itself on being driven by the human side of hospitality, where teamwork and dedication foster an environment of excellence and memorable guest experiences.

The role of Senior Conference Services Manager at Sonesta Denver (Downtown) is a non-exempt hourly position within the Sales department, reporting directly to the Director of Sales and Marketing. The pay range for this position is $35.00 to $38.00 per hour, and it is eligible for a very competitive bonus structure. The Senior Conference Services Manager plays a vital leadership role within the Sales department by contributing under the guidance of the Director. Primary responsibilities include planning, organizing, and managing all details related to large group and convention bookings, including menus and set-up arrangements. This role serves as a trusted advisor to both internal and external clients to ensure exceptional guest service and financial profitability.

Key tasks involve negotiating meeting and function room contracts, rates, and requirements, as well as maximizing room and meeting space revenues and profits while maintaining a high-quality product. Execution of event planning is crucial, including coordination from the signing of group contracts onward, managing VIP needs, amenities, and compiling group resumes. The role also assists with Banquet Event Orders (BEOs) for groups and local catering. The ideal candidate must be highly self-driven, possess exceptional communication and customer relations skills, and demonstrate strong business acumen.

Additional duties include maintaining strong client relations, managing room blocks according to contracts, monitoring deadlines, producing and distributing convention resumes, reviewing billing and deposit schedules, and leading pre- and post-convention meetings. The manager is responsible for forecasting group room nights accurately, staying knowledgeable about market trends, and participating in banquet and catering forecasting and menu auditing. The role requires collaboration with hotel operational departments to ensure seamless service delivery to clients. The ability to work a flexible schedule, including weekends, holidays, and variable shifts, is essential, as well as the physical capacity to perform the demands of the job such as lifting and moving objects and being actively mobile throughout the hotel.

Sonesta is an equal opportunity employer committed to diversity and inclusion, ensuring fair consideration for all qualified applicants without discrimination. In addition to competitive pay and bonuses, employees enjoy a comprehensive benefits package that supports their health, well-being, and financial security, making Sonesta an excellent place to build a rewarding hospitality career.