Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.19 - $20.77
Work Schedule
Flexible
Benefits
401k with a match
Medical
Dental
Vision
bonus program
Job Description
Village Green is a well-established property management company with a rich history dating back to 1919. Recognized as a diverse and people-first organization, it has earned multiple accolades including being named a Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily. These honors reflect Village Green's commitment to fostering an inclusive and supportive work environment where employees are valued and set up for success. The company emphasizes the importance of its associates by providing them with the necessary tools, training, and resources to thrive and grow within the industry. With a strong legacy spanning over a century, Village Green is one of the oldest and most experienced management companies, offering ample opportunities for career advancement within the expanding apartment industry.
The Concierge role at Village Green plays a crucial part in enhancing resident satisfaction and operational efficiency in the apartment communities it manages. This position acts as a hospitality ambassador and is often the first point of contact for residents, visitors, prospects, and vendors. Concierges are responsible for facilitating smooth daily operations by promptly addressing service requests and coordinating community events. Depending on the location, the role involves working varied shifts, including evenings and 24/7 coverage to meet site-specific needs. This flexibility underscores Village Green's dedication to continuous, high-quality resident service.
An ideal Concierge candidate is someone who is enthusiastic, outgoing, and dedicated to excellent customer service. The role involves serving as a liaison to the Management office, assisting with leasing activities such as providing apartment information, conducting tours, and handling calls during off-hours. Beyond administrative duties, the Concierge is expected to foster a welcoming community atmosphere by engaging residents with newsletters, social media updates, and event marketing. Organizational tasks include maintaining the lobby and front desk presentation, managing packages, and keeping community information readily accessible. Additionally, the Concierge must adhere to fair housing policies and maintain confidentiality regarding residents and company information. With compensation ranging from $19.19 to $20.77 hourly plus bonuses, Village Green offers a competitive pay package aligned with the responsibilities of this vital role.
The Concierge role at Village Green plays a crucial part in enhancing resident satisfaction and operational efficiency in the apartment communities it manages. This position acts as a hospitality ambassador and is often the first point of contact for residents, visitors, prospects, and vendors. Concierges are responsible for facilitating smooth daily operations by promptly addressing service requests and coordinating community events. Depending on the location, the role involves working varied shifts, including evenings and 24/7 coverage to meet site-specific needs. This flexibility underscores Village Green's dedication to continuous, high-quality resident service.
An ideal Concierge candidate is someone who is enthusiastic, outgoing, and dedicated to excellent customer service. The role involves serving as a liaison to the Management office, assisting with leasing activities such as providing apartment information, conducting tours, and handling calls during off-hours. Beyond administrative duties, the Concierge is expected to foster a welcoming community atmosphere by engaging residents with newsletters, social media updates, and event marketing. Organizational tasks include maintaining the lobby and front desk presentation, managing packages, and keeping community information readily accessible. Additionally, the Concierge must adhere to fair housing policies and maintain confidentiality regarding residents and company information. With compensation ranging from $19.19 to $20.77 hourly plus bonuses, Village Green offers a competitive pay package aligned with the responsibilities of this vital role.
Job Requirements
- Must have minimum High School Diploma/GED
- social media skills
- customer service skills
- writing skills
- must have the availability to work a flexible schedule any day of the week
- strong organizational and time management skills
- ability to communicate effectively both verbally and written
- ability to resolve minor problems while maintaining a friendly and professional manner
- must be team-oriented
Job Qualifications
- Must have minimum High School Diploma/GED
- social media skills
- customer service skills
- writing skills
- strong organizational and time management skills
- ability to communicate effectively both verbally and written
- ability to resolve minor problems while maintaining a friendly and professional manner
- must be team-oriented
Job Duties
- Welcomes residents and guests in a courteous and friendly manner as they enter the building
- Communicates to the residents regularly via resident newsletters and social media
- Become familiar and provide recommendations to residents on community attractions and local amenities when requested
- Participates in event marketing
- Provides brochures, floor plans and other collateral to clients
- Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
- Retrieves packages for residents
- Provides refreshments to residents and guests
- Maintains Concierge Binder
- Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
- Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
- Prepares incident reports and correlating documentation
- Adheres to established policies related to fair housing
- Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
- Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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