Senior Concierge

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $19.19 - $20.77

Work Schedule

Flexible

Benefits

401k with a match

Medical

Dental

Vision

bonus program

Job Description

Village Green is a well-established property management company with a rich history dating back to 1919. Recognized as a diverse and people-first organization, it has earned multiple accolades including being named a Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily. These honors reflect Village Green's commitment to fostering an inclusive and supportive work environment where employees are valued and set up for success. The company emphasizes the importance of its associates by providing them with the necessary tools, training, and resources to thrive and grow within the industry. With a strong legacy spanning over a century, Village... Show More

Job Requirements

Must have minimum High School Diploma/GED
social media skills
customer service skills
writing skills
must have the availability to work a flexible schedule any day of the week
strong organizational and time management skills
ability to communicate effectively both verbally and written
ability to resolve minor problems while maintaining a friendly and professional manner
must be team-oriented

Job Qualifications

Must have minimum High School Diploma/GED
social media skills
customer service skills
writing skills
strong organizational and time management skills
ability to communicate effectively both verbally and written
ability to resolve minor problems while maintaining a friendly and professional manner
must be team-oriented

Job Duties

Welcomes residents and guests in a courteous and friendly manner as they enter the building
Communicates to the residents regularly via resident newsletters and social media
Become familiar and provide recommendations to residents on community attractions and local amenities when requested
Participates in event marketing
Provides brochures, floor plans and other collateral to clients
Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
Retrieves packages for residents
Provides refreshments to residents and guests
Maintains Concierge Binder
Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
Prepares incident reports and correlating documentation
Adheres to established policies related to fair housing
Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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