Senior Community Manager

Wildwood, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $41,200.00 - $58,700.00

Work Schedule

Standard Hours

On-call

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

accidental insurance

Disability insurance

401K with employer matching

commission and performance bonuses

paid sick days

company holidays

Job Description

Asset Living is a leading third-party property management firm that has built a strong reputation nationwide since its founding in 1986. With decades of experience, Asset Living has become a trusted partner in real estate by delivering exceptional value to its partners. The company manages a diverse portfolio of properties across the United States, including multifamily communities, single-family home rentals, affordable housing, build-to-rent developments, active adult communities, and student housing divisions. Asset Living is dedicated to fostering thriving communities and continuously enhancing the living experiences of residents through quality management and innovative practices.

The company prides itself on a culture of collaboration, continuous improvement, and shared leadership. Boasting recognition as one of the nation’s Best and Brightest Places to Work and ranking among the top 50 professionals in the National Multifamily Housing Council (NMHC), Asset Living is committed to workplace excellence, growth opportunities, and diversity. As a member of The Institute of Real Estate Management (IREM) and accredited as an Accredited Management Organization (AMO), the company upholds the highest standards in property management.

The Community Manager role at Asset Living is a pivotal leadership position responsible for overseeing the comprehensive operations of a housing community under the supervision of the Regional Manager. This full-time position with a salary range between $82,000 and $87,000 annually demands hands-on involvement in managing people, leasing, maintenance, financials, administration, and risk management at the property level. The Community Manager acts as the on-site leader, ensuring compliance with company policies, safety regulations, fair housing guidelines, and liability standards while driving operational excellence and resident satisfaction.

In this role, the Community Manager leads all facets of property management, including hiring, training, coaching, and developing on-site staff to meet company benchmarks. They oversee financial management, setting and managing annual budgets, controlling costs, improving leasing revenue, and ensuring accurate financial reporting. Strategic leasing management is also a key focus, including marketing initiatives, resident retention programs, and handling resident concerns to foster a positive community atmosphere.

Moreover, the Community Manager administers administrative and maintenance functions, ensuring timely response to service requests, maintaining property appearance through regular inspections, and managing repair activities. They are also responsible for emergency preparedness, leading the emergency response team in coordination with staff and residents to minimize liabilities. This role requires proficiency in property management software, fair housing laws, OSHA requirements, and strong interpersonal and leadership skills.

Asset Living offers a comprehensive total rewards package for this role, including medical, dental, vision, life, accidental, and disability insurance, a 401(k) plan with employer matching, commission and performance bonuses where applicable, paid sick days, and company holidays. The company supports individual and professional growth in an environment that values every voice and encourages innovation, ensuring that the Community Manager has the necessary resources and support to succeed. Join Asset Living to be part of a dynamic, forward-thinking company where leadership is shared, and success is a collective journey.

Job Requirements

High school diploma or equivalent
four years experience in the housing industry preferred
one to two years related experience and/or training
ability to understand and perform all on-site software functions
basic computer skills required
must have basic knowledge of fair housing laws and OSHA requirements
must have reliable transportation due to the emergency on-call requirement

Job Qualifications

High school diploma or equivalent
bachelor’s degree preferred or four years experience in the housing industry
one to two years related experience and/or training
certified apartment manager (CAM) or accredited resident manager (ARM) preferred
ability to understand and perform all on-site software functions
basic computer skills required
knowledge of fair housing laws and OSHA requirements

Job Duties

Personnel management
regular/daily onsite attendance is required
use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
complete weekly/daily office and maintenance staff schedules and assignments
deal effectively and consistently with performance problems
document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
promote harmony and quality job performance of staff through support and effective leadership
ensure staff compliance and consistency with company policies and procedures
achieve the highest possible net operating income through the implementation of effective cost control and revenue and leasing improvement
identify trends and recommend strategies and adjustments
develop yearly operating budgets/forecasts
monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis
monitor the timely receipt, reconciliation, and coding of all vendor invoices
ensure property closeout is completed on time and ownership financial reports are accurate
develop yearly marketing plan and utilize marketing strategies and systems
ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
deal with resident complaints, concerns, and requests to ensure resident satisfaction
develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
effectively show, lease, and move in prospective residents
ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis
head emergency team for the property
ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability
manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)