Senior Client Success Concierge

Realtor.com® is America’s leading online real estate platform, trusted by real estate professionals and consumers alike for over 25 years. It serves as the number one site for connecting buyers, sellers, and renters with extensive trusted insights, expert guidance, and cutting-edge technology to make the complex process of buying or selling a home more accessible, efficient, and transparent. With its robust suite of tools and resources, Realtor.com® empowers users to make confident decisions about one of the most significant purchases in their lives by providing a user experience that is intuitive, easy to navigate, and highly informative.

Realtor.com® not only influences millions of consumers but also shapes the broader real estate industry by driving innovation and setting high standards for service and technology. The company is committed to breaking barriers to entry by making real estate more inclusive and accessible, establishing meaningful connections between consumers and premium real estate professionals, and continually enhancing the quality of the home buying and selling journey. This mission is underpinned by a culture that values diversity, inclusion, innovation, and a relentless focus on customer success.

The Senior Client Success Concierge role at Realtor.com® based in Scottsdale, AZ, is an exceptional opportunity to be part of this dynamic team. This hybrid position, requiring three days per week in the office, combines high-level customer service with sales effectiveness, aiming to deliver an outstanding "white-glove" service to the company’s premium clients. The ideal candidate will have a strong background in high-volume call center or metrics-driven environments and possess the resilience, communication skills, and tech-savviness to manage and exceed performance goals.

This role is pivotal as it acts as a trusted advisor for consumers during the initial stages of their real estate transactions, offering support, clarity, and expert guidance. The Senior Client Success Concierge will manage inbound and outbound communications daily—making over 300 calls—providing personalized support through understanding client goals, budgets, financing, and preferences, and successfully connecting consumers with top-tier real estate professionals. This proactive, client-centric approach directly impacts the success and growth of Realtor.com® by increasing operational efficiencies and enhancing the overall customer experience.

Realtor.com® offers a competitive compensation package, including a base hourly rate with commission and performance-based incentives, totaling approximately $65,000 annually. The company fosters a safe, inclusive, and supportive culture where employees receive excellent training and development opportunities, enabling them to thrive professionally. Benefits include comprehensive medical, dental, and vision insurance, paid time off, a 401(k) plan with company match, and family-forming benefits. The work environment promotes collaboration, creativity, and transparency, with an emphasis on work-life balance through flexible scheduling and hybrid work practices.

Joining Realtor.com® means becoming part of a motivated, high-performing team dedicated to transforming the real estate experience. Employees are encouraged to bring their full selves to work, innovate rapidly, deliver exceptional service, and engage in a culture of continuous feedback and growth. This position is ideal for individuals who embrace challenges, strive to exceed goals, and want to contribute to a company that is revolutionizing how people find their way home.