Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $29.00
Work Schedule
Day Shifts
Benefits
Comprehensive benefits package
Incentive programs
recognition programs
equity stock purchase
401K contribution
Career development opportunities
Paid Time Off
Job Description
OptumCare is a leading healthcare services company within the UnitedHealth Group family, dedicated to improving health outcomes by providing innovative care solutions. Based in a global organization with a presence in San Antonio, TX, OptumCare leverages technology and data to connect patients, physicians, and healthcare providers, facilitating a smoother healthcare experience. The company fosters a culture centered around inclusion, career development, and comprehensive benefits, making it a preferred workplace for healthcare professionals seeking to make a meaningful impact.
The Senior Clerk role at OptumCare is an onsite, full-time position based at the company's office located at 19500 W Interstate, San Antonio, TX. The position operates Monday through Friday with standard business hours from 8:00 am to 5:00 pm CST and may require occasional overtime depending on business needs. The Senior Clerk acts as a pivotal point of contact for the home health agency, managing communication with customers, physicians, patients, vendors, and internal staff while ensuring accurate referral processing and patient data entry.
This role demands exceptional customer service skills, professionalism in handling calls, and accuracy in data management. The Senior Clerk manages messages through the TIGER CONNECT system and is responsible for quality assurance to minimize errors in referral processing. This includes collecting, verifying, and recording client information such as service types, insurance details, and physician information within the Electronic Medical Record (EMR) system. The position also involves collaboration with the home health intake specialist and training new employees for the home health receptionist role.
Candidates joining OptumCare as Senior Clerks will undergo one-on-one training with a senior lead, supplemented by on-the-job training to ensure familiarity with internal systems and processes. This comprehensive onboarding prepares employees to effectively support patient services, handle inbound and outbound calls, navigate eligibility portals, and manage clerical duties essential to referral accuracy and authorization procurement.
OptumCare values dedication, a positive attitude, and the ability to work well in team settings. The Senior Clerk's performance directly influences patient satisfaction and operational efficiency, contributing to the company's mission to help people live healthier lives and improve the healthcare system. The pay for this role ranges from $16 to $29 per hour, reflecting factors such as experience and local labor markets, alongside a robust benefits package that encourages growth and recognition within the company.
The Senior Clerk role at OptumCare is an onsite, full-time position based at the company's office located at 19500 W Interstate, San Antonio, TX. The position operates Monday through Friday with standard business hours from 8:00 am to 5:00 pm CST and may require occasional overtime depending on business needs. The Senior Clerk acts as a pivotal point of contact for the home health agency, managing communication with customers, physicians, patients, vendors, and internal staff while ensuring accurate referral processing and patient data entry.
This role demands exceptional customer service skills, professionalism in handling calls, and accuracy in data management. The Senior Clerk manages messages through the TIGER CONNECT system and is responsible for quality assurance to minimize errors in referral processing. This includes collecting, verifying, and recording client information such as service types, insurance details, and physician information within the Electronic Medical Record (EMR) system. The position also involves collaboration with the home health intake specialist and training new employees for the home health receptionist role.
Candidates joining OptumCare as Senior Clerks will undergo one-on-one training with a senior lead, supplemented by on-the-job training to ensure familiarity with internal systems and processes. This comprehensive onboarding prepares employees to effectively support patient services, handle inbound and outbound calls, navigate eligibility portals, and manage clerical duties essential to referral accuracy and authorization procurement.
OptumCare values dedication, a positive attitude, and the ability to work well in team settings. The Senior Clerk's performance directly influences patient satisfaction and operational efficiency, contributing to the company's mission to help people live healthier lives and improve the healthcare system. The pay for this role ranges from $16 to $29 per hour, reflecting factors such as experience and local labor markets, alongside a robust benefits package that encourages growth and recognition within the company.
Job Requirements
- High school diploma or GED or equivalent years of work experience
- Must be 18 years of age or older
- 1+ years of experience in healthcare, medical office, or home health back office administrative duties
- 1+ years of experience with Microsoft Word and Microsoft Excel processing software
- Skilled in the use of computer terminals and common office devices including printers, fax machines, and copiers
- Ability to effectively understand and follow both written and verbal instructions in English
- Ability to work onsite at 19500 W Interstate, San Antonio, TX
- Ability to work any full-time shift schedule during normal business hours from 8:00 am to 5:00 pm CST Monday through Friday
- May be necessary to work occasional overtime
- Typing skills of at least 25-30 words per minute
- Ability to remain seated for prolonged periods
- Ability to lift 25 lbs
- Ability to work in a stressful environment
- Ability to maintain flexibility and adaptability
- Ability to handle stressful situations calmly and courteously
- Ability to use multiple messaging systems including TIGER CONNECT
- Must pass a drug test prior to employment
Job Qualifications
- High school diploma or GED or equivalent years of work experience
- 1+ years of experience in a healthcare, medical office, or home health back-office administrative duties
- 1+ years of experience with Microsoft Word and Microsoft Excel processing software
- Skilled in the use of computer terminals and common office devices including printers, fax machines, and copiers
- Ability to effectively understand and follow both written and verbal instructions in English
- Ability to work onsite at the designated San Antonio office
- Ability to work full-time shift schedules Monday through Friday 8:00 am - 5:00 pm CST
- Medical terminology knowledge preferred
- Bilingual fluency in English and Spanish preferred
- Knowledge of general office procedures preferred
Job Duties
- Collects, verifies, and records initial client information including type of services, insurance, benefits, physician information, and patient demographics
- Assist in answering inbound and outbound calls to provide accurate, satisfactory answers to queries, concerns, and status of referral processing
- Requests the referral source fax, email, or utilize referral platforms for orders on all patients
- Reviews new authorizations received for patient care visits for accuracy and uploads into patient EMR
- Reviews and enters home health non-admissions into current EMR
- Supports home health intake specialist with reviewing and entering new home health referrals
- Performs quality assurance on all referral processing to ensure minimal errors and provide feedback to central intake management of current team performance
Job Criteria
Experience
No experience required
Job Location
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