Senior Clerk - Receptionist

Optum is a globally recognized healthcare organization dedicated to improving the health and well-being of millions through the integration of care and technology. Headquartered in San Antonio, Texas, Optum serves as a key division of UnitedHealth Group, one of the largest and most diversified healthcare companies in the world. The organization is committed to innovation and inclusion, offering a comprehensive benefits package and extensive career development opportunities, all within an environment that values collaboration and mutual growth. Optum’s mission is to help people live healthier lives and to make the health system work better for everyone, ensuring equitable care and reducing health disparities across diverse populations.

The Senior Clerk role at Optum is an onsite, full-time position located at 19500 W Interstate, San Antonio, TX. This pivotal role serves as the first point of contact for the home health agency, providing vital support to customers, physician offices, patients, vendors, and internal staff. The Senior Clerk is responsible for managing referral processing with attention to detail and accuracy, ensuring minimal errors through quality assurance. This position involves answering inbound and outbound calls professionally and courteously, handling multiple communication platforms such as TIGER CONNECT, and entering patient information into electronic medical records (EMRs). The role also requires coordination with various healthcare eligibility portals and managing authorization documentation to facilitate home health services such as skilled nursing and therapy visits.

This position demands exceptional customer service skills, strong communication abilities, and proficiency in Microsoft Word and Excel. The work schedule is Monday through Friday from 8:00 am to 5:00 pm CST, with occasional overtime as needed. Training includes one-on-one sessions with experienced leads and on-the-job guidance to ensure competency in all job functions. Optum emphasizes a positive work environment and professional conduct, with a focus on promoting agency values, maintaining confidentiality, and adhering to the dress code policy. The hourly pay range for this role is $16 to $29 based on experience and qualifications.

Optum fosters a culture that supports inclusion and diversity, aiming to eliminate systemic barriers to health access while contributing to environmental sustainability initiatives. This position offers a unique opportunity to make a meaningful impact on community health outcomes while growing professionally within a supportive and dynamic healthcare organization. Successful candidates will be part of a team dedicated to fostering health optimization on a global scale, driven by a mission to serve and care for diverse populations ethically and effectively.