Senior Center Services Operations Manager

Little Rock, AR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,505.00 - $63,122.00

Work Schedule

Standard Hours

Benefits

401(k)

401(k) matching

Dental Insurance

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

Job Description

CareLink is a dedicated organization focused on enhancing the lives of older adults by connecting them and their families with vital resources to navigate the opportunities and challenges associated with aging. Based in North Little Rock, AR, CareLink serves as a trusted link to a variety of aging and human services, aimed at improving the quality of life and independence of older individuals. With a strong commitment to inclusivity and equal opportunity, CareLink operates without discrimination based on race, color, religion, gender identity, age, national origin, disability, marital status, sexual orientation, or military status. The organization prides itself on a mission-driven approach to support seniors through well-coordinated community programs, ensuring they have access to essential services and support networks.

The role offered by CareLink is a full-time position designed to manage and coordinate various senior center services. The position is responsible for overseeing the delivery of programs and services to older adults, working collaboratively with internal departments and external agencies such as Area Agencies on Aging, state and local entities. The successful candidate will be instrumental in maximizing the efficiency and effectiveness of senior services by ensuring compliance with regulatory requirements, managing program budgets, and leading a team of dedicated staff. The role demands strong leadership in planning, problem-solving, quality management, and staff development to foster a positive and productive work environment. With an annual salary range of $50,505 to $63,122, this position offers a valuable opportunity for experienced managers interested in making a significant impact on the community of older adults. Alongside competitive compensation, CareLink provides an array of benefits including health insurance, dental insurance, vision insurance, life insurance, paid time off, and retirement savings plans with company matching.

Job Requirements

bachelor’s degree
four years management experience
aging services experience preferred
human services experience preferred

Job Qualifications

bachelor’s degree, advanced degree preferred
four years management experience
aging services experience preferred
human services experience preferred
knowledge of regulations and requirements of funding sources and services
knowledge of statutory requirements related to programs and services
knowledge of principles of fiscal management
knowledge of principles of personnel management
knowledge of principles of quality management
ability to coordinate activities across programs and departments
ability to analyze financial data
ability to collect and compile data
ability to set standards and objectives
ability to problem solve
ability to evaluate the effectiveness of programs and services
ability to operationalize plans
ability to interact with and understand various database structures
ability to adequately perform computer functions using MS Office products
ability to provide a positive working environment for staff

Job Duties

coordinates with other departments, area agencies on aging, state, local, and other entities to maximize services to older people
coordinates activities between departmental functions to maximize efficiencies and optimize services provided
ensures maximum services are provided with available resources
coordinates all meal program activities with contracted meal service provider
writes procedures and work instructions for metro senior center services processes
review and update annually
maintains electronic records to document same
establishes mechanisms to monitor program activities, service deliveries, customer service satisfaction, and billing error rates
identify and implement improvements needed for customer service, efficiency, and quality
ensures senior center services compliance with laws, regulations, policies, and licensure requirements pertaining to services provided
maintains electronic records to document same
prepares reports concerning activities of programs and areas of responsibility, including reports to management on goals, objectives, and progress
maintain electronic records of same
audits senior center services compliance with applicable laws, regulations, policies, and licensure requirements
implements corrective action to address issues identified
maintains electronic records to document
establishes procedures and due dates for staff record keeping, client record keeping, documentation, and billing
monitors for compliance
implements corrective action to address issues identified
maintains electronic records to document same
maintains staff work schedules to ensure adequate coverage
assigns and distributes workload
develops and implements a plan to meet regulatory staff training requirements
maintains electronic records to document same
trains staff in specific job tasks and assists as needed
responds to requests for information for audits, surveys or investigations
identifies and recommends solutions to problems
responds to customer questions or complaints
continually assesses and improves department’s performance
approves performance standards, objectives, and methods for monitoring
leads staff in the identification of program objectives
sets in place processes for systematic improvements
develop senior center services contract budget based on funding allocations and establish service delivery goals to utilize resources available
monitor contract budget status monthly and adjust service deliveries accordingly
approves purchases and expenditures of department
assists in preparation of department budget as requested
monitors income and expenses monthly, adjust as needed to stay within approved budget
supports and encourages organizational and employee development
communicates and reinforces organizational values
defines and shares departmental purpose or vision with staff
leads and gains support of others in overcoming defined obstacles
manages change by positive and timely communication
participates in problem solving discussions and demonstrates support of outcomes regardless of personal view
practices a supervisory or management style which contributes to a positive and productive work climate for all employees
works within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave, approval, selection, orientation, etc.
regularly meets with staff individually and as a group to provide feedback, problem-solve and to communicate information
regularly utilizes positive reinforcement to develop and motivate employees
celebrates achievement of department and staff