Senior Center Services Operations Manager

Little Rock, AR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,505.00 - $63,122.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Job Description

CareLink is a dedicated organization committed to connecting older adults and their families with essential resources to help them navigate the opportunities and challenges associated with aging. With a focus on providing compassionate support and fostering independence, CareLink plays an influential role in enhancing the quality of life for seniors within the community. As a nonprofit entity centered on aging and human services, CareLink collaborates extensively with Area Agencies on Aging, state and local governments, and various service providers to deliver comprehensive support programs tailored to meet the unique needs of older adults. This collaborative approach ensures that seniors receive access to vital services such as meal programs, health assistance, and social engagement opportunities, enabling them to maintain dignity and improve overall well-being.\n\nThe role at CareLink is a full-time management position based in North Little Rock, AR, offering a competitive salary range between $50,505 and $63,122 per year. This leadership role focuses on overseeing the Senior Center Services department, ensuring compliance with relevant laws, regulations, and funding requirements while maximizing service delivery. The individual in this position is responsible for coordinating interdepartmental activities and working closely with external agencies to optimize the impact of provided services. Key responsibilities include managing the contracted meal service provider, developing and monitoring program budgets, implementing quality management processes, and ensuring accurate record keeping. This position emphasizes the importance of fostering a positive work environment through effective personnel management and staff training, as well as consistent communication aligned with the organization’s values and vision. Additionally, this role demands strong analytical skills to assess financial data, evaluate program effectiveness, and implement continuous improvements based on collected metrics. The successful candidate will demonstrate a comprehensive understanding of aging services, funding standards, fiscal management, and the ability to drive systematic enhancements that benefit both service recipients and staff. Overall, this is a vital leadership opportunity for an experienced professional passionate about supporting older populations and improving human services through strategic coordination, operational excellence, and a people-centered management approach.

Job Requirements

Bachelor’s degree
Four years management experience
Aging services experience preferred
Human services experience preferred

Job Qualifications

Bachelor’s degree
Advanced degree preferred
Four years management experience
Aging services experience preferred
Human services experience preferred
Knowledge of specialized work to be supervised
Knowledge of regulations and requirements of funding sources and services
Knowledge of statutory requirements related to programs/services
Knowledge of principles of fiscal management
Knowledge of principles of personnel management
Knowledge of principles of quality management
Ability to coordinate activities across programs/departments
Ability to analyze financial data
Ability to collect and compile data
Ability to set standards and objectives
Ability to problem solve
Ability to evaluate the effectiveness of programs/services
Ability to operationalize plans
Ability to interact with and understand various database structures
Ability to adequately perform computer functions using MS Office products
Ability to provide a positive working environment for staff

Job Duties

Coordinates with other departments, area agencies on aging, state, local, and other entities to maximize services to older people
Coordinates activities between departmental functions to maximize efficiencies and optimize services provided
Ensures maximum services are provided with available resources
Coordinates all meal program activities with contracted meal service provider
Writes procedures and work instructions for Metro Senior Center Services processes
review and update annually
maintains electronic records to document same
Establishes mechanisms to monitor program activities, service deliveries, customer service satisfaction, and billing error rates
identify and implement improvements needed for customer service, efficiency, and quality
Ensures senior center services compliance with laws, regulations, policies, and licensure requirements pertaining to services provided
maintains electronic records to document same
Prepares reports concerning activities of programs and areas of responsibility, including reports to management on goals, objectives, and progress
maintain electronic records of same
Audits senior center services compliance with applicable laws, regulations, policies, and licensure requirements
implements corrective action to address issues identified
maintains electronic records to document
Establishes procedures and due dates for staff record keeping, client record keeping, documentation, and billing
monitors for compliance
implements corrective action to address issues identified
maintains electronic records to document same
Maintains staff work schedules to ensure adequate coverage, assigns and distributes workload
Develops and implements a plan to meet regulatory staff training requirements
maintains electronic records to document same
Trains staff in specific job tasks and assists as needed
Responds to requests for information for audits, surveys or investigations
Identifies and recommends solutions to problems
Responds to customer questions/complaints
Continually assesses and improves department’s performance
Approves performance standards, objectives, and methods for monitoring
Leads staff in the identification of program objectives
Sets in place processes for systematic improvements
Develop senior center services contract budget based on funding allocations and establish service delivery goals to utilize resources available
Monitor contract budget status monthly and adjust service deliveries accordingly
Approves purchases and expenditures of department
Assists in preparation of department budget as requested
Monitors income and expenses monthly, adjust as needed to stay within approved budget
Supports and encourages organizational and employee development
Communicates and reinforces organizational values
Defines and shares departmental purpose/vision with staff
Leads and gains support of others in overcoming defined obstacles
Manages change by positive and timely communication
Participates in problem solving discussions and demonstrates support of outcomes regardless of personal view
Practices a supervisory/management style which contributes to a positive and productive work climate for all employees
Works within policies and procedures for personnel actions, e.g., performance evaluations, counseling, leave, approval, selection, orientation, etc.
Regularly meets with staff individually and as a group to provide feedback, problem-solve and to communicate information
Regularly utilizes positive reinforcement to develop and motivate employees
Celebrates achievement of department and staff