Senior Catering and Events Manager

Oklahoma City, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Comprehensive health insurance

retirement plans

Paid Time Off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Competitive wages

Job Description

Pyramid Global Hospitality is a renowned global hospitality company that places its employees at the heart of its operations. Emphasizing a People First culture, Pyramid Global Hospitality is dedicated to fostering an inclusive, supportive work environment that welcomes diversity and encourages personal and professional growth. With over 230 properties worldwide, Pyramid offers its team members a platform for development and success in the hospitality industry, reflecting a commitment to employee wellbeing, rich training opportunities, and meaningful relationships within the workplace.

One of Pyramid Global Hospitality's distinguished properties is the OKANA Resort and Indoor Waterpark, situated along the scenic Oklahoma River in the vibrant Horizons District close to downtown Oklahoma City. This bustling resort boasts over 400 guest rooms and suites, including premium riverfront accommodations, a dynamic indoor waterpark, multiple dining options, and expansive event and meeting spaces covering 30,000 square feet. OKANA offers a unique and rewarding career avenue for hospitality professionals looking to shape their careers in a world-class destination.

Currently, Pyramid Global Hospitality is seeking a Senior Catering and Events Manager to join the banquet team at OKANA Resort. This leadership position is critical in ensuring seamless communication between the Group’s clients and the Sales Department, with a primary focus on managing successful meeting and event specifications from contracting through to execution. The Senior Catering and Events Manager plays a pivotal role in enhancing the guest experience by coordinating pre-planning efforts, overseeing event delivery on site, and maintaining client satisfaction to secure future business. This role demands a creative professional who can suggest program enhancements, effectively communicate with operational teams, and diligently follow through on billing and post-event feedback.

The position offers the opportunity to work in a collaborative and supportive environment that values employee contributions and fosters growth. Professionals in this role are considered Experience Curators, people who create personalized, memorable experiences that leave lasting impressions on guests. Employees at Pyramid benefit from competitive wages, comprehensive health insurance, retirement plans, paid time off, and unique perks such as wellness programs, local discounts, and special hotel rates.

Joining Pyramid Global Hospitality means becoming part of a culture that appreciates each individual’s unique skills, supports continuous learning, and encourages career advancement. The company is committed to diversity and inclusion and maintains equal opportunity employment practices. This role offers an exciting chance to contribute to a dynamic hospitality setting at OKANA Resort, where you can develop your skills and grow your career alongside dedicated industry professionals.

Job Requirements

Bachelor’s degree or equivalent experience
Minimum 5 years in hotel sales or event services
Customer-focused attitude
Strong written and verbal communication skills
Proficiency in Microsoft Office and resort POS and PMS systems
Professional appearance
Strong problem-solving skills
Ability to work under pressure
Ability to manage multiple projects simultaneously

Job Qualifications

Bachelor’s degree and/or 5 years of hotel sales or event services experience
Customer focused attitude
Strong communication skills, both written and verbal
Computer proficiency in Microsoft Office and resort POS and PMS systems
Confident and professional appearance
Adept problem-solving skills and resourcefulness in dealing with challenging situations
Ability to work well under pressure and as a team with co-workers
Sound time management skills
Being able to work on multiple projects

Job Duties

Analyze requirement of function, outline available hotel facilities and services offered and quote pricing
Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations
Communicate accurately to operations the details needed to satisfy the contract and client needs
Lead banquet event order meetings
Prepare for and attend all applicable pre-cons and post-cons
Arrange for VIP amenities to be delivered
Check on functions regularly as they are being executed for groups
Prepare and send advance brochures/menus to prospective customers
Prepare and receive cash deposits, billing and payments
Sell liquor in accordance with state liquor laws
Work with Culinary team in menu planning to maximize revenue based on customer budget
Work with group sales on menu planning in order to maximize food and beverage revenues from groups
Execute guarantee and cut-off policies
Create, review and revise rooming lists and VIP lists
Prepare letters, proposals, BEO’s, thank-you notes, etc.
Pre-check room setups, prior to arrival of the group
Know meeting room set-ups and capabilities
Know sleeping room configurations and types
Manage the event diary and adjust space in order to ensure maximum potential revenue
Respond to requests by Meeting Planners immediately
Maintain price integrity both in rooms and food and beverage
Manage existing accounts and follow up with client re-solicitation to capture future business
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals
Pyramid Global Lead Referral Program. Actively seek business opportunities for other company-managed hotels
Meet or exceed goals set by the DOS, DOC and/or DOCS
Effectively supervise team to reach goals that have been set
Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods
Report all unsafe conditions immediately