Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
company discounts on hotel, food and beverage, retail, and entertainment
free meals in employee dining room
Free parking on and off shift
health benefits
Income protection benefits
Professional and personal development opportunities
Job Description
MGM Resorts International is a leading global hospitality and entertainment company known for providing world-class experiences through its portfolio of destination resorts. Based in Las Vegas, Nevada, MGM Resorts offers a blend of luxury accommodations, spectacular entertainment, diverse dining options, and dynamic gaming environments. The company prides itself on creating excitement, diversity, and memorable experiences for guests, attracting millions of visitors annually. MGM Resorts cultivates a collaborative and engaging workplace culture that values teamwork and innovation, making it an employer of choice in the hospitality industry.
The role of General Manager of Beverage at MGM Resorts is a pivotal leadership position responsible for overseeing beverage operations across the assigned department. This role involves strategic planning, managing team performance, and ensuring the highest quality of beverage service standards. The General Manager will research and develop new service opportunities, foster extensive training programs, and leverage product development knowledge to maximize revenue. The position is essential to maintaining and enhancing the company’s reputation for exceptional guest service by consistently meeting and exceeding operational goals.
This full-time leadership role includes responsibilities such as cost control, budget adherence, and profit and loss management. The General Manager will also supervise the execution of staff training, development, and motivation to ensure excellent customer experiences in a fast-paced and often high-pressure hospitality environment. Working closely with security teams, human resources, and union representatives, the role requires a hands-on approach to maintain safety, compliance, and a positive workplace culture.
The General Manager of Beverage will also engage in innovation by implementing new products and services that anticipate changing customer demands. Guest satisfaction is a top priority, as evidenced by monitoring and responding to social media feedback and direct customer interactions. The role includes the responsibility of promoting teamwork and employee engagement by involving staff in decision-making and promotional concepts.
Ideal candidates will have over six years of relevant experience, preferably in a high-volume entertainment venue such as a casino or resort restaurant. Experience in union environments and similar resort settings is highly valued. The company offers a comprehensive benefits package that supports employee health, wellbeing, and professional growth.
Joining MGM Resorts means becoming part of a renowned brand where dynamic entertainment and outstanding hospitality converge to create unique guest experiences. The General Manager of Beverage is an exciting opportunity for a driven professional to contribute to the ongoing success of one of the world's most celebrated resort companies while leading a dedicated team with a passion for excellence and innovation.
The role of General Manager of Beverage at MGM Resorts is a pivotal leadership position responsible for overseeing beverage operations across the assigned department. This role involves strategic planning, managing team performance, and ensuring the highest quality of beverage service standards. The General Manager will research and develop new service opportunities, foster extensive training programs, and leverage product development knowledge to maximize revenue. The position is essential to maintaining and enhancing the company’s reputation for exceptional guest service by consistently meeting and exceeding operational goals.
This full-time leadership role includes responsibilities such as cost control, budget adherence, and profit and loss management. The General Manager will also supervise the execution of staff training, development, and motivation to ensure excellent customer experiences in a fast-paced and often high-pressure hospitality environment. Working closely with security teams, human resources, and union representatives, the role requires a hands-on approach to maintain safety, compliance, and a positive workplace culture.
The General Manager of Beverage will also engage in innovation by implementing new products and services that anticipate changing customer demands. Guest satisfaction is a top priority, as evidenced by monitoring and responding to social media feedback and direct customer interactions. The role includes the responsibility of promoting teamwork and employee engagement by involving staff in decision-making and promotional concepts.
Ideal candidates will have over six years of relevant experience, preferably in a high-volume entertainment venue such as a casino or resort restaurant. Experience in union environments and similar resort settings is highly valued. The company offers a comprehensive benefits package that supports employee health, wellbeing, and professional growth.
Joining MGM Resorts means becoming part of a renowned brand where dynamic entertainment and outstanding hospitality converge to create unique guest experiences. The General Manager of Beverage is an exciting opportunity for a driven professional to contribute to the ongoing success of one of the world's most celebrated resort companies while leading a dedicated team with a passion for excellence and innovation.
Job Requirements
- Be 21 years of age or older
- Have six plus years of prior relevant experience as a General Manager in hospitality industry, preferably in high-volume entertainment venue
- Previous experience working in a union environment preferred
- Knowledge of hospitality and beverage service standards
- Ability to manage multiple tasks in high-paced environments
- Excellent communication and leadership skills
- Availability to work flexible hours including nights and weekends
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Six or more years of prior relevant experience as a General Manager in hospitality industry, preferably in high-volume entertainment venue
- Experience working in union environments preferred
- Previous experience in resort or casino settings preferred
- Strong leadership and communication skills
- Proven ability to manage budgets and operational costs
- Knowledge of beverage product development and customer service excellence
Job Duties
- Oversee and lead assigned operational functions within the department consistent with the strategic plan and vision for the department and the beverage division
- Oversee management, delivery, and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes
- Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company's competitive position
- Responsible for cost controls and necessary reporting requirements, including forecast reports, adherence to budget and profit and loss statements
- Maintain high level of motivation among employees by encouraging feedback and participation in decision-making processes
- Provide coaching and feedback to help team members develop and strengthen skills and abilities needed to accomplish work objectives
- Review ratings with social media outlets like Yelp and Trip Advisor with employees and management to develop strategy to increase positive ratings
- Schedule meetings with employees to ensure correct execution of policies and procedures
- Work with security on the implementation of the security plan and training staff to maintain a safe environment
- Direct human resources responsibilities including creating a work environment that promotes teamwork, performance feedback, recognition and employee satisfaction
- Resolve escalated issues with customers and vendors with recommended customer service-related comps
- Ensure appropriate scheduling and staffing
- Manage multiple tasks in high-paced and stressful environments while remaining calm
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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