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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $81,000.00 - $109,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Career development opportunities
Job Description
Marriott International is a leading global hospitality company known for its dedication to exceptional guest experiences and fostering a supportive work environment. Within Marriott's wide portfolio of hotel brands lies the Philadelphia Marriott Downtown, located at 1201 Market Street in Philadelphia, Pennsylvania. This iconic hotel is well-regarded for offering a combination of comfort, luxury, and contemporary amenities, making it a favored choice for both business and leisure travelers. With a focus on quality and excellence, the Philadelphia Marriott Downtown is committed to maintaining its reputation through high standards in service and operations. As a full-time, management-level position, this role reflects... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management, food and beverage, or related professional area
- or 2-year degree in relevant field
- 1 year experience in event management, food and beverage, sales and marketing, or related professional area
- ability to manage banquet operations
- strong leadership skills
- excellent communication skills
- ability to handle guest relations and complaints
- knowledge of safety and sanitation standards
- ability to conduct training and performance feedback
- flexibility to lead shifts and participate in event servicing
Job Qualifications
- High school diploma or GED with 3 years experience in event management, food and beverage, or related professional area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in event management, food and beverage, sales and marketing, or related professional area
- knowledge of banquet operations and event management
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to manage financial and administrative responsibilities
Job Duties
- Project supply needs for banquet department including china, glass, silver, buffet presentations, and props
- maintain and apply knowledge of laws related to event management
- manage banquet operations to maximize customer satisfaction
- adhere to and reinforce all standards, policies, and procedures
- ensure established sanitation levels are maintained
- manage departmental inventories and maintain equipment
- control liquor costs using banquet beverage records and manage banquet beverage inventory
- schedule banquet service staff to meet forecast and service standards while maximizing profits
- develop lasting relationships with groups to retain business and increase growth
- set goals and delegate tasks to improve departmental performance
- conduct monthly department meetings with the banquet team
- apply knowledge of food and wine pairings and current event trends
- act as liaison to kitchen staff
- lead shifts and participate in event servicing as needed
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- ensure employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
- review comment cards and guest satisfaction results with employees
- communicate and execute departmental and property emergency procedures
- ensure staff are trained in safety procedures
- observe employee service behaviors and provide feedback
- monitor progress and lead discussions with staff
- participate in development and implementation of corrective action plans
- review quarterly meeting planner survey results and participate in service challenge improvements
- attend and participate in all pertinent meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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