Senior Banquets Manager

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $81,000.00 - $109,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

bonus eligibility

Employee Discounts

Career development opportunities

Job Description

Marriott International is a leading global hospitality company known for its dedication to exceptional guest experiences and fostering a supportive work environment. Within Marriott's wide portfolio of hotel brands lies the Philadelphia Marriott Downtown, located at 1201 Market Street in Philadelphia, Pennsylvania. This iconic hotel is well-regarded for offering a combination of comfort, luxury, and contemporary amenities, making it a favored choice for both business and leisure travelers. With a focus on quality and excellence, the Philadelphia Marriott Downtown is committed to maintaining its reputation through high standards in service and operations. As a full-time, management-level position, this role reflects Marriott's commitment to career growth and leadership within the hospitality industry, offering competitive pay ranging from $81,000 to $109,000 annually along with bonus eligibility.

This position is designed for an individual who will direct and motivate a team while ensuring the delivery of high-quality service aligned with company requirements and customer expectations. Reporting directly within the event management sphere, the role involves overseeing the banquet and event operations, managing financial and administrative duties such as asset protection, and fostering effective communication among team members and stakeholders involved in the success of events. The candidate will play a key part in identifying training opportunities, planning strategies to achieve departmental goals, and continuously improving service quality and customer satisfaction. This leadership role demands expertise in managing banquet operations — including inventory control, adherence to sanitation and operational standards, and staff scheduling — as well as fostering relationships with clients to retain and grow business revenues. A vital part of this role includes leading banquet teams by setting goals, conducting meetings, and integrating knowledge about current food and beverage trends to enhance service delivery. Additionally, the successful applicant is expected to embody Marriott’s guest-first philosophy by setting a positive example in guest relations, responding effectively to guest feedback, and empowering employees to achieve excellent customer service. The role also encompasses human resource activities such as training staff on safety procedures, providing performance feedback, participating in corrective action plans, and contributing to continuous improvement initiatives based on guest satisfaction surveys. Marriott International, including its JW Marriott luxury brand, prides itself on creating an inclusive, enriching workplace culture that values diversity and promotes equal opportunity. The organization encourages associates to develop professionally and personally, offering a chance to belong to a global team that supports holistic well-being and growth. This job opportunity is not only a position but a chance to be part of Marriott's living legacy, where you can do your best work, begin your purpose, belong to an amazing community, and become the best version of yourself.

Job Requirements

High school diploma or GED
3 years experience in event management, food and beverage, or related professional area
or 2-year degree in relevant field
1 year experience in event management, food and beverage, sales and marketing, or related professional area
ability to manage banquet operations
strong leadership skills
excellent communication skills
ability to handle guest relations and complaints
knowledge of safety and sanitation standards
ability to conduct training and performance feedback
flexibility to lead shifts and participate in event servicing

Job Qualifications

High school diploma or GED with 3 years experience in event management, food and beverage, or related professional area
or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in event management, food and beverage, sales and marketing, or related professional area
knowledge of banquet operations and event management
strong leadership and team management skills
excellent communication and interpersonal skills
ability to manage financial and administrative responsibilities

Job Duties

Project supply needs for banquet department including china, glass, silver, buffet presentations, and props
maintain and apply knowledge of laws related to event management
manage banquet operations to maximize customer satisfaction
adhere to and reinforce all standards, policies, and procedures
ensure established sanitation levels are maintained
manage departmental inventories and maintain equipment
control liquor costs using banquet beverage records and manage banquet beverage inventory
schedule banquet service staff to meet forecast and service standards while maximizing profits
develop lasting relationships with groups to retain business and increase growth
set goals and delegate tasks to improve departmental performance
conduct monthly department meetings with the banquet team
apply knowledge of food and wine pairings and current event trends
act as liaison to kitchen staff
lead shifts and participate in event servicing as needed
set a positive example for guest relations
interact with guests to obtain feedback on product quality and service levels
respond to and handle guest problems and complaints
empower employees to provide excellent customer service
ensure employees understand expectations and parameters
strive to improve service performance
emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
review comment cards and guest satisfaction results with employees
communicate and execute departmental and property emergency procedures
ensure staff are trained in safety procedures
observe employee service behaviors and provide feedback
monitor progress and lead discussions with staff
participate in development and implementation of corrective action plans
review quarterly meeting planner survey results and participate in service challenge improvements
attend and participate in all pertinent meetings