Senior Banquet Manager

Marriott St. Louis Grand is part of Marriott International, a renowned global hospitality company that manages a diverse portfolio of hotels and lodging facilities worldwide. The Marriott brand is synonymous with exceptional service and high standards in hospitality. Marriott International is committed to creating environments where associates can thrive professionally and personally, emphasizing a culture of inclusion, diversity, and equal opportunity. Marriott St. Louis Grand itself is a distinguished venue located in the heart of Saint Louis, Missouri, offering upscale accommodations and event management services in a dynamic urban setting. It caters to a variety of guests, including business travelers, tourists, and those hosting events ranging from intimate meetings to large conferences and banquets.

This position is a full-time management role based at Marriott St. Louis Grand, located at 800 Washington Ave, Saint Louis, Missouri. The pay range offered for this role is $74,000-$99,000 annually, with eligibility for bonuses, underscoring the position's importance and value within the hotel’s operations. Relocation assistance is available, showing the company’s commitment to attracting top talent and supporting them through the transition.

The role centers on the management and leadership of banquet operations, key to the success of Marriott’s event services. The successful candidate will direct and motivate a team to deliver superior service according to predefined requirements and standards. This involves careful financial and administrative oversight, including asset protection, scheduling, and inventory management. The job also requires close communication and coordination with all stakeholders involved in events, ensuring clarity and ownership to drive successful outcomes. An essential part of the role is identifying training opportunities to develop the team’s skills and advance departmental goals.

Importantly, the position requires managing banquet operations from projecting supply needs such as china, glassware and buffet presentations, to ensuring adherence to sanitation and legal standards related to events. The candidate must balance operational efficiencies with the customer experience, understanding how banquet operations contribute to overall event success. The role also includes leading a team by setting goals, conducting meetings, mentoring, and working alongside staff during event servicing to demonstrate commitment and standards.

Customer service is a critical focus where the manager sets a positive example for guest relations, actively engages with guests for feedback, and empowers employees to provide outstanding service. Addressing guest concerns promptly and ensuring employees understand expectations are vital to maintaining Marriott’s reputation. Human resources activities are integrated into the position, requiring communication and execution of safety protocols, performance feedback, and participation in corrective action plans. The candidate will review feedback data such as meeting planner surveys and continuously seek ways to improve guest satisfaction.

The opportunity represents a chance to work within Marriott Hotels, a brand known for elevating hospitality standards globally. By joining Marriott St. Louis Grand, the candidate becomes part of a respected and dynamic team that values innovation, genuine hospitality, and the well-being of associates as much as guests. Marriott Hotels' culture promotes growth, recognition, and an inclusive community where everyone can excel. Being part of Marriott International’s luxury portfolio, JW Marriott is also highlighted as part of the extended family, emphasizing the company’s luxury market presence and its philosophy that happy associates lead to happy guests. This role offers career advancement within a supportive and thriving environment focused on delivering the highest levels of service in the hospitality industry.