Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $105,000.00 - $141,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
The St. Regis New York is a premier luxury hotel located at Two East 55th Street at Fifth Avenue in the heart of New York City. As part of the prestigious St. Regis Hotels & Resorts portfolio under Marriott International, the hotel embodies timeless glamour infused with modern sophistication. Since its historic debut by John Jacob Astor IV at the turn of the twentieth century, The St. Regis New York has been dedicated to delivering exquisite, bespoke experiences to its guests. The hotel's commitment to exceptional service is reflected in its signature Butler Service, which offers highly personalized and anticipatory... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management, food and beverage, or related professional area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in event management, food and beverage, sales and marketing or related professional area
- strong communication skills
- ability to lead and motivate a team
- proficient in managing banquet operations
- knowledge of applicable laws related to event management
- excellent customer service skills
- capability to handle guest complaints
- ability to plan and conduct training
- experience in financial and inventory control
- attendance at departmental meetings
- commitment to safety and emergency procedures
Job Qualifications
- High school diploma or GED and 3 years experience in event management, food and beverage, or related area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major with 1 year experience
- strong leadership and communication skills
- knowledge of banquet operations and event laws
- ability to manage financial aspects and inventory
- excellent customer service orientation
- experience in staff training and development
- familiarity with food and wine pairings and current event trends
- proficient in problem-solving and conflict resolution
- capable of working in high-pressure environments
Job Duties
- Directs and motivates event management team
- monitors and controls financial and administrative responsibilities including asset protection
- communicates clearly and concisely with all stakeholders
- identifies training opportunities and plans strategy to accomplish goals
- manages banquet operations including projecting supply needs and adhering to laws
- schedules banquet service staff for optimal profits
- develops lasting client relationships to retain and grow business
- leads departmental meetings and delegates tasks
- applies knowledge of food, wine pairings, and current event trends
- acts as liaison with kitchen staff
- participates in servicing events
- sets examples for exceptional customer service
- interacts with guests to obtain feedback
- responds to guest problems and complaints
- empowers staff to deliver excellent service
- ensures employees understand expectations
- strives for service performance improvement
- reviews guest satisfaction results with employees
- communicates and executes emergency and safety procedures
- observes employee service behaviors and provides feedback
- participates in corrective action plans
- attends and contributes to relevant meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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