Senior Assistant General Manager - Kent Place Residences

Englewood, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $26.00 - $28.00

Work Schedule

Standard Hours

Benefits

competitive compensation

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401K with company match

Paid Time Off

Paid holidays

floating holidays

birthday day off

Milestone sabbatical program

Discounts on travel and restaurants

Training and Development

Job Description

Kairoi Residential is a distinguished company specializing in managing and creating exceptional living experiences within high-performing multifamily communities. With a deep commitment to delivering long-term value to investors, associates, and the residents, Kairoi focuses on fostering opportunities in every endeavor they undertake. The company name, pronounced Ki-roy, signifies pivotal moments when opportunities are seized, reflecting the company’s core philosophy of empowerment, reward, and inspiration for their talented team. Kairoi Residential is known for its excellence in property management, particularly in luxury apartments and high-rise living, creating environments where residents enjoy quality, comfort, and outstanding service. Their culture is driven by collaboration, innovation, and a dedication to maintaining the highest standards across all facets of community ownership and management.

The Senior Assistant General Manager position at Kairoi Residential is an integral leadership role within their luxury high-rise community operations. This role supports the General Manager in overseeing daily operations with a focus on leadership, team management, resident relations, and operational expertise. As a senior team leader, the individual will mentor and uplift staff, ensuring seamless communication and professional development through training and onboarding processes. The role requires active participation and leadership during the General Manager's absence, demonstrating reliability in decision-making and problem-solving.

The Senior Assistant General Manager is also deeply involved in building and nurturing strong resident relationships, anticipating and exceeding the expectations of a luxury clientele. Managing resident concerns with professionalism, implementing retention programs, and overseeing concierge services are key functions that define daily operations. Operationally, this position assists with budget preparation, financial reporting, accounts receivable management, and analyzing financial data to identify improvements. Furthermore, the role collaborates closely on property upkeep responsibilities, ensuring the community remains pristine, well-maintained, and reflective of the brand’s commitment to excellence.

This is a full-time role that offers competitive compensation based on experience and community performance, including incentive bonuses tied to results. Alongside competitive pay, Kairoi Residential provides a comprehensive benefits package supporting health, wellness, retirement, paid leave, and professional growth. The Senior Assistant General Manager is essential in maintaining the prestige and impeccable service quality of Kairoi’s communities, making it a rewarding career opportunity for professionals who are passionate about property management, leadership, and customer service excellence.

Job Requirements

4-5 years of experience in luxury property management or a related hospitality or customer service field
associate's degree or equivalent preferred
familiarity with relevant federal state and local laws and regulations including Fair Housing and evictions
strong financial acumen and ability to accurately calculate concessions late fees and other figures
excellent professionalism and communication skills with the ability to interact effectively with high-net-worth individuals
high attention to detail and ability to maintain a polished and professional demeanor
positive customer-focused attitude and willingness to serve
valid driver's license with no major infractions in the last 12 months

Job Qualifications

4-5 years of experience in luxury property management or related hospitality or customer service field
associate's degree or equivalent preferred
familiarity with relevant federal state and local laws and regulations such as Fair Housing and evictions
strong financial acumen and ability to accurately calculate figures including concessions and late fees
excellent professionalism and communication skills with ability to interact effectively with high-net-worth individuals
high attention to detail and the ability to maintain a polished and professional demeanor
positive customer-focused attitude and willingness to serve
valid driver's license with no major infractions in the last 12 months

Job Duties

lead and mentor the team fostering a positive and productive work environment
take on an active role in training and onboarding new team members ensuring adherence to community standards
assist with scheduling and conducting team meetings to promote effective communication
assume supervisory duties in the absence of the General Manager demonstrating strong leadership
cultivate and maintain strong relationships with residents anticipating their needs
proactively address and resolve resident inquiries and concerns with discretion
implement resident retention programs tailored to luxury clientele
oversee concierge services ensuring personalized experiences
assist with budget preparation and financial reporting demonstrating financial acumen
manage accounts receivable ensuring timely rent collection and handle delinquent accounts diplomatically
analyze financial data identify trends and recommend improvements
collaborate on property upkeep including landscaping cleanliness and maintenance