Senior AI Project Manager - Contact Center Transformation (CCAI)

ElevationHR is collaborating with a major U.S. energy provider, recognized for serving millions of customers, to spearhead a transformative AI initiative within their contact center and Emergency Operations Center (EOC). This initiative focuses on integrating cutting-edge AI technologies to enhance real-time decision-making during critical events like outages, storms, and other high-impact emergencies. The company operates in the energy sector with a strong commitment to reliable customer support and innovative technology utilization, making this role an exciting opportunity for professionals seeking impactful work at the intersection of AI and emergency response.

This Senior AI Project Manager role, based in downtown Houston, TX, offers a hybrid working arrangement and a competitive 1099 hourly rate of $110 to $125. The contract duration is 12 months with strong potential for extension, allowing candidates to engage in a long-term strategic project that directly influences how millions of customers receive assistance during emergency situations.

As the Senior AI Project Manager, you will be responsible for leading the end-to-end delivery of Contact Center AI (CCAI) initiatives that support the Emergency Operations Center’s capabilities. Your work will be central to deploying AI-powered contact center capabilities including virtual agents, agent assist tools, call transcription, and conversational AI workflows. You will own the planning, execution, and delivery of these technologies, ensuring they meet business needs for outage reporting, incident response, surge event management, and real-time visibility into call drivers and geographic impacts.

In this leadership role, you will manage scope, schedule, risks, and dependencies while coordinating cross-functional alignment among executive leadership, consulting partners, and internal teams. You will oversee enterprise integrations involving CRM, order management systems (OMS), geographic information systems (GIS), knowledge platforms, and analytics systems through APIs, webhooks, and real-time data exchanges. Your responsibilities also include leading user acceptance testing (UAT), managing release readiness, and providing hypercare support during critical events and peak call volumes.

The ideal candidate will have over seven years of program/project management experience with a proven track record delivering AI-enabled or contact center solutions in complex, regulated environments. You will bring strong vendor management skills, excellent executive stakeholder communication, and experience in agile or hybrid methodologies. Preferred competencies include familiarity with Contact Center AI platforms, utilities or energy sector experience, knowledge of conversational AI, NLP, contact center analytics, cloud platforms like GCP, AWS, or Azure, and certifications such as PMP or Scrum Master.

This position offers a unique chance to lead a high-visibility AI transformation initiative that impacts critical infrastructure and emergency response. Working at the enterprise scale across AI, data, and operations domains, you will be pivotal in advancing how a top energy provider supports its customers during some of the most challenging situations. Elevate your career by joining a project that harnesses the power of AI to make a tangible difference in millions of lives, blending technical expertise with leadership excellence in a dynamic and meaningful setting.