Security Representative (Full-time)

The Rock and Roll Hall of Fame is an iconic institution dedicated to preserving and celebrating the rich history and cultural significance of rock and roll music. Located in Cleveland, Ohio, this world-renowned museum attracts visitors from all over the globe who come to experience exhibits showcasing legendary artists, historic memorabilia, and interactive displays that narrate the story of rock and roll's evolution. The Rock Hall is committed to fostering an inclusive and welcoming environment where creativity thrives, innovation is embraced, and a strong sense of community belonging is cultivated. This commitment is reflected in the museum's culture statement emphasizing diversity, respect, and a dedication to making a positive impact through music and education.

The role of the Security Representative at the Rock and Roll Hall of Fame is a full-time, permanent position focused on ensuring the safety and security of all visitors, employees, and the museum's assets. This crucial role blends customer service excellence with vigilant security monitoring to create a safe, enjoyable, and seamless museum experience. The Security Representative is responsible for delivering superior visitor service by greeting and assisting guests, providing accurate and helpful information about exhibits, facilities, ticketing, and local attractions, and quickly resolving visitor concerns. Beyond guest services, the position entails active monitoring of the museum's galleries, plazas, and exterior grounds to detect any suspicious activity, respond to emergencies, and enforce museum policies.

Security Representatives at the Rock Hall are trained to handle emergency situations, assist injured or unruly individuals, and coordinate with emergency medical services when necessary. They may be tasked with managing communications in the Security Office, including radio dispatch, fire suppression systems, and record-keeping related to incidents and daily activities. The role demands acute attention to detail, excellent communication skills, and the physical ability to patrol extensively throughout indoor and outdoor museum areas under various weather conditions. Candidates who join the Rock Hall team gain the opportunity to work in a vibrant cultural institution that values employee growth and provides a supportive work environment with a competitive hourly wage of $15.00.

This position requires commitment to a work schedule that includes various shifts such as evenings, weekends, holidays, and overnight hours, reflecting the museum's operational needs to provide continuous safety and service coverage throughout the year. The Rock and Roll Hall of Fame encourages candidates with a passion for music and security to apply even if they do not meet every listed qualification, putting an emphasis on diverse experiences and perspectives to enrich the team. Successful candidates benefit from a comprehensive benefits package that includes multiple health insurance plan options, dental and vision coverage, life insurance, employer-paid parking, a 403b retirement plan, and paid time off — all designed to support employee wellbeing and workplace satisfaction.