Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $23.32 - $35.58
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Benefits

competitive cash-based compensation programs
100% employer-paid healthcare premiums for you
generous paid family leave
Employer-paid life insurance
employer-paid long and short-term income protection insurance
401k Employer Matching for US Employees
Pension Employer Contributions for UK/IRE/MX Employees
Fitness Reimbursement
commuter benefit
LinkedIn learning
comprehensive relocation package for certain roles
hybrid work environment

Job Description

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Job Requirements

  • One (1) to Two plus (2+) years of related experience
  • Previous customer service experience preferred
  • Experience with customer service and de-escalation skills, as well as strong interpersonal skills
  • Advanced working knowledge of computer-based access control and alarm systems, and proficiency in Microsoft Office
  • Knowledgeable of contemporary security and property protection techniques and methodologies
  • Experience in responding to emergency situations, injuries, and incidents
  • Experience utilizing closed circuit television (CCTV)/surveillance systems to monitor company areas
  • Familiarity with documenting complex situations into articulated and detailed reports
  • Previous experience taking quick, appropriate action in stressful, hostile, or dangerous situations
  • The ability to remain calm in emergency situations and handle confidential information with professionalism and discretion

Job Location

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